{"id":4099,"date":"2024-03-12T14:13:07","date_gmt":"2024-03-12T06:13:07","guid":{"rendered":"https:\/\/www.mssbizsolutions.com\/?page_id=4099"},"modified":"2024-03-12T14:13:07","modified_gmt":"2024-03-12T06:13:07","slug":"advance-customer-service-training-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/advance-customer-service-training-philippines\/","title":{"rendered":"Advance Customer Service Training in the Philippines"},"content":{"rendered":"
<\/p>\n
Some organizations just focus on the financial bottom line, that is, making money out of the business, not recognizing that money is not something they just pick from trees but instead they earn from the products and services that customers buy from them.<\/span><\/p>\n Because of this, the center of it all ought to be the buying\/paying customers. If it itsn’t for the patrons, the company would go bankrupt and close. Therefore, it is important that they are served well and are always happy with customer service by educating, equipping, and encouraging our front liners to have the knowledge, skills, and attitude to provide excellent customer service.<\/span><\/p>\n This one-day Advance Customer Service Training in the Philippines EnterTRAINS the target employees on the needed cognition, competencies, and character to be an excellent customer service provider on an advanced level.<\/span><\/p>\n <\/p>\n At the end of this one-day Advance Customer Service Training in the Philippines program, the participants should be able to:<\/span><\/p>\n \u00a0<\/strong><\/span><\/p>\n <\/p>\n <\/p>\n \u00a0<\/strong><\/span><\/p>\n \u00a0<\/strong><\/span><\/p>\n \u00a0<\/strong><\/span><\/p>\n \u00a0<\/strong><\/span><\/p>\n \u00a0<\/strong><\/span><\/p>\n <\/p>\n The trainer-facilitator will conduct the training sessions utilizing the following methods of teaching:<\/span><\/p>\n <\/p>\n Check out our other Customer Service-related training programs below:<\/p>\n <\/p>\n To know more about MSS Business Solutions, visit as well our Facebook Page at:<\/p>\n WIN THE CUSTOMER, WIN THE COMPETITION A One-day Corporate EnterTRAINment on Advance Customer Service Advance Customer Service Training in the Philippines ENTERTRAINMENT DESCRIPTION: Some organizations just focus on the […]<\/p>\n","protected":false},"author":2,"featured_media":4101,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-4099","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nENTERTRAINMENT GOAL<\/strong>S & OBJECTIVES:<\/strong><\/span><\/span><\/h3>\n
\n
ENTERTRAINMENT OUTLINE:<\/strong><\/span><\/span><\/h3>\n
MODULE ONE: ROOT CAUSES OF CUSTOMER COMPLAINTS – THE PSYCHOLOGY BEHIND THE HEIGHTENED EMOTIONS<\/strong><\/span><\/h4>\n
Subtopic: Rage Triggered by the Customers Themselves<\/strong><\/span><\/h5>\n
\n
Subtopic: Rage Triggered by the Frontliners\u2019 Themselves<\/strong><\/span><\/h5>\n
\n
MODULE TWO: ACTIVE LISTENING AND ITS ROLE IN DEALING WITH COMPLAINING CUSTOMERS AND PACIFYING\u00a0 THEM<\/strong><\/span><\/h4>\n
Subtopic: Barriers to Active Listening<\/strong><\/span><\/h5>\n
\n
Subtopic: Levels of Listening<\/strong><\/span><\/h5>\n
\n
Subtopic: Components of Active Listening<\/strong><\/span><\/h5>\n
\n
MODULE THREE: ANGER MANAGEMENT FOR FRONT LINERS<\/u><\/strong><\/span><\/h4>\n
Subtopic: Controlling Pent-up Emotions<\/strong><\/span><\/h5>\n
Subtopic: Containing Anger Bursts<\/strong><\/span><\/h5>\n
MODULE FOUR: PACIFYING AN IRATE CUSTOMER<\/u><\/strong><\/span><\/h4>\n
Subtopic: Deescalating a Request for Supervisor<\/strong><\/span><\/h5>\n
Subtopic: Diffusing the Bomb<\/strong><\/span><\/h5>\n
MODULE FIVE: THE\u00a0 USE OF EMPATHY AND SYMPATHY<\/u><\/strong><\/span><\/h4>\n
MODULE SIX: THE POWER OF SETTING EXPECTATIONS<\/span>
\n<\/u><\/strong><\/span><\/h4>\nMODULE SEVEN: WORKING OUT A COLLABORATIVE SOLUTION<\/u><\/strong><\/span><\/h4>\n
Subtopic: How to Arrive at a Compromise or Collaboration<\/strong><\/span><\/h5>\n
MODULE EIGHT: POST-SERVICE RESPONSIBILITIES<\/u><\/strong><\/span><\/h4>\n
Subtopic: Self-Assessment<\/strong><\/span><\/h5>\n
Subtopic: Follow-ups or Follow-throughs<\/strong><\/span><\/h5>\n
\n
ENTERTRAINMENT METHODOLOGY:<\/strong><\/span><\/span><\/h3>\n
\n
Customer Service Training in the Philippines<\/a><\/h4>\n
MSS Business Solutions<\/a><\/h4>\n","protected":false},"excerpt":{"rendered":"