{"id":3115,"date":"2023-02-01T15:36:17","date_gmt":"2023-02-01T07:36:17","guid":{"rendered":"https:\/\/www.mssbizsolutions.com\/?page_id=3115"},"modified":"2023-12-18T08:08:46","modified_gmt":"2023-12-18T00:08:46","slug":"advanced-sales-and-customer-service-training-in-the-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/advanced-sales-and-customer-service-training-in-the-philippines\/","title":{"rendered":"Advanced Sales and Customer Service Training in the Philippines"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>STRATEGIC, CREATIVE, AND INNOVATIVE APPROACH TO SALES MANAGEMENT AND THE WONDERS OF CUSTOMER EXPERIENCE &#8211; AN ADVANCED SALES AND CUSTOMER SERVICE TRAINING IN THE PHILIPPINES<\/strong><\/span><\/h1>\n<h2 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong>A Corporate EnterTRAINment on Advanced Sales and Customer Service &#8211; a 1-day Advanced Sales and Customer Service Training in the Philippines<\/strong><\/span><\/h2>\n<h3><\/h3>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT GOAL:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">This 1-day Advanced Sales and Customer Service Training in the Philippines is designed to empower participants with the knowledge and skills to excel in sales and customer service across various channels. <\/span><\/p>\n<p><span style=\"color: #000000;\">This one-day training program focuses on combining the art of selling with exceptional customer experience, enabling participants to positively impact their company&#8217;s reputation and financial success. <\/span><\/p>\n<p><span style=\"color: #000000;\">Through interactive sessions and practical exercises, attendees will gain insights into assertive communication, online and face-to-face selling, tele-sales techniques, objection handling, and the strategic use of customer experience.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT GOAL:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">By the end of this one-day Advanced Sales and Customer Service Training in the Philippines for the target participants, they should have known, understood, appreciated, and started applying additional best practices in selling face to face, online, and over the phone and leveraging Customer Experience as a better overall strategy in Customer Service.<\/span><\/p>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT OBJECTIVES:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">To achieve the aforementioned goal, the participants should be able to:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Positivize their responses to mitigate negative interpretations from leads and prospects.<\/span><\/li>\n<li><span style=\"color: #000000;\">Maximize digital selling as a reliable added channel for selling.<\/span><\/li>\n<li><span style=\"color: #000000;\">Perform consultative selling instead of traditional selling to bolster sales further.<\/span><\/li>\n<li><span style=\"color: #000000;\">Execute world-class telecalls to aid in sales generation.<\/span><\/li>\n<li><span style=\"color: #000000;\">Correct and enhance their customers\u2019 experience with their products and employees to push the branding and reputation of the company and attract more financials.<\/span><\/li>\n<\/ul>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT OUTLINE:<\/strong><\/span><\/h3>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE 1: APPLICATION OF ASSERTIVE COMMUNICATION IN SALES<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">The Use of Positive Framing or Scripting: Sales Achievement is All About Excellent Word Choice<\/span><\/li>\n<\/ul>\n<h4><\/h4>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE 2: BEST PRACTICES IN ONLINE SELLING<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Know Where to Sell Best Online: Online Platforms as an Additional Stream of Income<\/span><\/li>\n<li><span style=\"color: #000000;\">Appreciating the Return on Investment in Boosting Advertisements<\/span><\/li>\n<\/ul>\n<h4><\/h4>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE 3: BEST PRACTICES IN FACE-TO-FACE SELLING<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">To Sell, Don\u2019t Sell: Coun<u>SELL<\/u>ing as the New Way of Selling<\/span><\/li>\n<li><span style=\"color: #000000;\">Mastering Non-Verbal Communication in Attracting Prospects<\/span><\/li>\n<\/ul>\n<h4><\/h4>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE 4: BEST PRACTICES IN TELESALES<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Mastering the Call Flow<\/span><\/li>\n<li><span style=\"color: #000000;\">The Dos and Don\u2019ts in Selling Over the Phone<\/span><\/li>\n<\/ul>\n<h4><\/h4>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE 4: MANAGING OBJECTIONS LIKE A PRO<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">The Psychology of Rebuttals<\/span><\/li>\n<li><span style=\"color: #000000;\">Best Recommended Spiels in Objections and the Concepts Behind Them<\/span><\/li>\n<\/ul>\n<h4><\/h4>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE 5: LEVERAGING CUSTOMER EXPERIENCE VS CUSTOMER SERVICE<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Designing Your Company\u2019s Customer Journey\/Experience Map<\/span><\/li>\n<li><span style=\"color: #000000;\">Managing Complaints and Escalations Ethically and Professionally<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #800000;\"><strong><em>NOTE: This is just our off-the-shelf training outline. The detailed training agenda\/timetable will be designed once the engagement commences and once specific needs surrounding the outline have been understood and taken into account.<\/em><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Check out our other Sales and Marketing-related training programs below:<\/p>\n<h4><a href=\"https:\/\/www.mssbizsolutions.com\/sales-marketing-training-philippines\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>Sales and Marketing Training in the Philippines<\/strong><\/span><\/a><\/h4>\n<p>&nbsp;<\/p>\n<p>To know more about MSS Business Solutions, visit and like our Facebook Page at:<\/p>\n<h4><a href=\"https:\/\/www.facebook.com\/MSSBizSolutions\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>MSS Business Solutions Facebook Page<\/strong><\/span><\/a><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>STRATEGIC, CREATIVE, AND INNOVATIVE APPROACH TO SALES MANAGEMENT AND THE WONDERS OF CUSTOMER EXPERIENCE &#8211; AN ADVANCED SALES AND CUSTOMER SERVICE TRAINING IN THE PHILIPPINES A Corporate EnterTRAINment on Advanced [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3119,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-3115","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - 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