{"id":2579,"date":"2019-05-20T13:54:58","date_gmt":"2019-05-20T05:54:58","guid":{"rendered":"http:\/\/mssbizsolutions.com\/?page_id=2579"},"modified":"2024-01-12T14:50:28","modified_gmt":"2024-01-12T06:50:28","slug":"customer-centricity-speaker-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/customer-centricity-speaker-philippines\/","title":{"rendered":"Customer Centricity Speaker in the Philippines"},"content":{"rendered":"

THE Ps OF CUSTOMER CENTRICITY: THE RECIPE TO A CUSTOMER-CENTRIC CULTURE<\/strong><\/span><\/h1>\n

A Corporate Resource Talk on How to Be Customer-Centric<\/strong><\/span><\/h2>\n

Customer Centricity Speaker in the Philippines<\/span><\/h2>\n

\u00a0<\/strong><\/p>\n

ENTERTRAINMENT OVERVIEW:<\/u><\/strong><\/span><\/h3>\n

CUSTOMER CENTRICITY SPEAKER IN THE PHILIPPINES:<\/strong> Over the years, employees who are in the profession of providing customer service in person, via email, or over the telephone have thought that for as long as they perform what they are being paid to do and they provide the help the customers need, they are doing their job well.<\/span><\/p>\n

That is not the case. Customer service employees who have succumbed to the process they have to go through every time they assist customers end up being procedural or transactional and losing that personal connection.<\/span><\/p>\n

In other words, they have become process-focused or resolution-centric too much to a fault. While this is not wrong, since employees are also expected to be compliant and problem-solving, excessive focus on the issues, procedures, and solution has left people, who are expected to provide excellent customer service, to set aside the very same people for whom they do what they do \u2013 the customers and their feelings or emotions and the overall experience they have to go through.<\/span><\/p>\n

Realizing, appreciating, learning, and applying the Ps of Customer Centricity put them back on track of the mission and value of placing customers at the core of all the efforts to exceed expectations.<\/span><\/p>\n

 <\/p>\n

ENTERTRAINMENT OBJECTIVES:<\/u><\/strong><\/span><\/h3>\n

By the end of this Customer Centricity resource talk or speech, the target audience should have been able to:<\/span><\/p>\n