{"id":1698,"date":"2017-02-13T17:16:14","date_gmt":"2017-02-13T09:16:14","guid":{"rendered":"http:\/\/myronstaana.net\/?page_id=1698"},"modified":"2023-12-15T13:01:58","modified_gmt":"2023-12-15T05:01:58","slug":"complaints-management-training-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/complaints-management-training-philippines\/","title":{"rendered":"Complaints Management Training in the Philippines"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>WHEN COMPLAINTS BECOME OPPORTUNITIES TO IMPRESS: A COMPLAINTS MANAGEMENT TRAINING IN THE PHILIPPINES<\/strong><\/span><\/h1>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #0000ff;\">A Corporate EnterTRAINment on Dealing with Complaints like a Pro &#8211; a 2-day Complaints Management Training in the Philippines<\/span><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT OVERVIEW:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\">This comprehensive 2-day Complaints Management Training in the Philippines is designed to equip participants with the knowledge, skills, and attitude needed to effectively handle and address customer complaints. <\/span><\/p>\n<p><span style=\"color: #000000;\">In today&#8217;s business landscape, managing complaints is a critical aspect of maintaining customer satisfaction and loyalty. <\/span><\/p>\n<p><span style=\"color: #000000;\">This training program focuses on striking a balance between safeguarding the interests of the company and providing a memorable customer experience, even in the face of challenging situations.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT GOAL:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\">By the end of this 2-day Complaints Management Training in the Philippines, the participants should have been able to:<\/span><\/p>\n<p><span style=\"color: #000000;\">Handle and deal with complaints effectively balancing protecting both the interests of the company and the customers and providing a memorable customer experience despite human imperfections.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT OBJECTIVES:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\">To achieve the goal above in this 2-day Complaints Management Training in the Philippines, the participants should:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Know, understand, and identify with different customers with different personalities by putting oneself in their shoes and imagining their experience, what had led to their emotional state, and what goes on in their mind.<\/span><\/li>\n<li><span style=\"color: #000000;\">Start mastering the verbal, vocal, and visual competencies needed to deal with complaining customers with different heightened emotions<\/span><\/li>\n<li><span style=\"color: #000000;\">Change one\u2019s mentality about people and situations where complaints are involved and treat them as opportunities to provide an outstanding customer service on behalf of the company.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT OUTLINE:<\/strong><\/span><\/span><\/h3>\n<h3 style=\"text-align: center;\"><span style=\"color: #993366;\"><strong>DAY ONE<\/strong><\/span><\/h3>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE I: THINK LIKE THE CUSTOMER TO UNDERSTAND THE CUSTOMER<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Facts about Customers<\/span><\/li>\n<li><span style=\"color: #000000;\">Driving Forces Behind Customers\u2019 Expectations<\/span><\/li>\n<li><span style=\"color: #000000;\">Different Types of Complainants<\/span><\/li>\n<li><span style=\"color: #000000;\">Root Causes of Complaints: Why do Customers Complain?<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE II: THE 4A APPROACH TO HANDLING COMPLAINTS<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Apologize<\/span><\/li>\n<li><span style=\"color: #000000;\">Assess<\/span><\/li>\n<li><span style=\"color: #000000;\">Assure<\/span><\/li>\n<li><span style=\"color: #000000;\">Assist<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE III: DEALING WITH UNSATISFIED CUSTOMERS:<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">The S.E.G.Way Technique (Stop, Empathize, and Give Way)<\/span><\/li>\n<li><span style=\"color: #000000;\">Why and How to Empathize Sincerely<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE IV: LISTENING ALONE IS THE SOLUTION<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Introduction to Active Listening<\/span><\/li>\n<li><span style=\"color: #000000;\">Barriers to Active Listening<\/span>\n<ul>\n<li><span style=\"color: #000000;\">The Know-It-All<\/span><\/li>\n<li><span style=\"color: #000000;\">The Apathetic<\/span><\/li>\n<li><span style=\"color: #000000;\">The Assuming<\/span><\/li>\n<li><span style=\"color: #000000;\">The Monopolist<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">Fs of Active Listening<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Focus<\/span><\/li>\n<li><span style=\"color: #000000;\">Feel<\/span><\/li>\n<li><span style=\"color: #000000;\">Fact-Find<\/span><\/li>\n<li><span style=\"color: #000000;\">Let them Finish<\/span><\/li>\n<li><span style=\"color: #000000;\">Never Foretell<\/span><\/li>\n<li><span style=\"color: #000000;\">Formulate<\/span><\/li>\n<li><span style=\"color: #000000;\">Maximize your Forms<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 style=\"text-align: center;\"><span style=\"color: #993366;\"><strong>DAY TWO<\/strong><\/span><\/h3>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE V: CONSULTATIVE APPROACH TO HANDLING COMPLAINTS<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Probing 101<\/span><\/li>\n<li><span style=\"color: #000000;\">Different Ways of Probing<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Clarification<\/span><\/li>\n<li><span style=\"color: #000000;\">Restatement<\/span><\/li>\n<li><span style=\"color: #000000;\">Extension<\/span><\/li>\n<li><span style=\"color: #000000;\">Close-ended<\/span><\/li>\n<li><span style=\"color: #000000;\">Open-ended<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">How to Probe the Right Way<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE VI: ASSERTIVENESS: FIGHTING FIRE WITH WATER<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">What is Assertiveness?<\/span><\/li>\n<li><span style=\"color: #000000;\">Elements of Assertiveness<\/span>\n<ul>\n<li><span style=\"color: #000000;\">What to Say (Verbal): Positive Scripting<\/span><\/li>\n<li><span style=\"color: #000000;\">How to Say It (Vocal): Tone of Voice<\/span><\/li>\n<li><span style=\"color: #000000;\">How to Look (Visual): Body Language<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE VII: SELF-ANGER MANAGEMENT: WHEN THE PROBLEM IS YOU (OURSELVES)<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Tips to Control One\u2019s Emotions and Manage Anger<\/span><\/li>\n<li><span style=\"color: #000000;\">Pacifying an Irate Customer<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE VIII: TURNING MOMENTARY COMPLAINANTS TO ETERNAL CLIENTS<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Developing the Passion to Serve<\/span><\/li>\n<li><span style=\"color: #000000;\">Disconnect and Reconnect<\/span><\/li>\n<li><span style=\"color: #000000;\">Enhancing the Customer Experience<\/span><\/li>\n<li><span style=\"color: #000000;\">Going the Extra Mile<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT METHODOLOGIES:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\">2 days will be dedicated to interactive discussions, experience-sharing, case studies, immediate concept application exercises, objective-related ice-breakers, and pen-and-paper work while the rest of the training will be devoted to role plays or simulations with feedback-sharing.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Check our other Customer Service programs below:<\/p>\n<h4><a href=\"https:\/\/www.mssbizsolutions.com\/customer-service-training-philippines\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>Customer Service Training in the Philippines<\/strong><\/span><\/a><\/h4>\n<p>&nbsp;<\/p>\n<p>To know more about MSS Business Solutions, visit and like our Facebook Page below:<\/p>\n<p><a href=\"https:\/\/www.facebook.com\/MSSBizSolutions\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>MSS Business Solutions Facebook Page<\/strong><\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>WHEN COMPLAINTS BECOME OPPORTUNITIES TO IMPRESS: A COMPLAINTS MANAGEMENT TRAINING IN THE PHILIPPINES A Corporate EnterTRAINment on Dealing with Complaints like a Pro &#8211; a 2-day Complaints Management Training in [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3630,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1698","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints Management Training in the Philippines<\/title>\n<meta name=\"description\" content=\"This 2-day Complaints Management Training in the Philippines helps the participants know the professional way of managing customer complaints.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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