{"id":1650,"date":"2017-01-23T21:20:29","date_gmt":"2017-01-23T13:20:29","guid":{"rendered":"http:\/\/myronstaana.net\/?page_id=1650"},"modified":"2017-01-23T21:21:28","modified_gmt":"2017-01-23T13:21:28","slug":"multichannel-customer-service-training-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/customer-service-training-philippines\/multichannel-customer-service-training-philippines\/","title":{"rendered":"Multichannel Customer Service Training in the Philippines"},"content":{"rendered":"

CUSTOMER CARE CHAMPIONSHIP: A MULTICHANNEL CUSTOMER SERVICE TRAINING IN THE PHILIPPINES<\/strong><\/h2>\n

A One-day Corporate EnterTrainment on Providing World-Class Multichannel Customer Service<\/strong><\/span><\/h3>\n

Customizable: Yes<\/p>\n

By the end of this corporate training program, the participants should have been able to:<\/strong><\/p>\n

    \n
  1. Exceed their customers\u2019 expectations by knowing, understanding, appreciating, and applying the accompanying cognitive skills, competencies, and character needed to make them happy, satisfied, and contented during the customer service experience;<\/li>\n
  2. Implement such knowledge, skills, and attitude via different channels where customer service can be provided namely in-person, telephone, and\/or email;<\/li>\n
  3. Realize the significance and correlation among happy, satisfied, and contented customers, employees, and company.<\/li>\n<\/ol>\n

    This EnterTrainment is best taken advantage of by:<\/strong><\/p>\n

    Phone:<\/p>\n

      \n
    1. Call center agents\/representatives<\/li>\n
    2. Telephone operators<\/li>\n
    3. Any employee using phone to serve either internal or external clients<\/li>\n<\/ol>\n

      Face-to-Face:<\/p>\n

        \n
      1. Sales and marketing employees<\/li>\n
      2. Front liners<\/li>\n
      3. Any employee facing customers in person<\/li>\n<\/ol>\n

        Email<\/p>\n

          \n
        1. Email support<\/li>\n
        2. Any employee who uses the email in corresponding with customers<\/li>\n<\/ol>\n

          EnterTrainment Program:<\/strong><\/p>\n

          MODULE I: THE ANATOMY OF A WORLD-CLASS CUSTOMER CARE CHAMPION<\/strong><\/p>\n

            \n
          • Cognition: It all starts with the mentality\n
              \n
            • Find your deep whys and whats<\/li>\n
            • Realizing and appreciating the benefits\/advantages of providing world-class customer service to self, customers, and others<\/li>\n<\/ul>\n<\/li>\n
            • Competencies: Skills to possess\n
                \n
              • What to say<\/li>\n
              • How to say it<\/li>\n
              • How to look<\/li>\n<\/ul>\n<\/li>\n
              • Character: Developing one\u2019s personality\n
                  \n
                • Characteristics of an ideal customer care champion<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                  MODULE II: WHAT TO SAY: THE VERBAL COMPONENT OF CUSTOMER CARE<\/strong><\/p>\n

                    \n
                  • Setting expectations: The most critical tool of a customer service provider<\/li>\n
                  • Assertiveness: Balancing representing one\u2019s company and giving customers a customer experience they deserve\n
                      \n
                    • Active listening<\/li>\n
                    • Responding appropriately through positive framing<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                      MODULE III: HOW TO SAY: THE VOCAL COMPONENT OF CUSTOMER CARE<\/strong><\/p>\n

                        \n
                      • The theatrics of customer care: Showing the right emotions<\/li>\n
                      • Anger management<\/li>\n
                      • The power of empathy<\/li>\n<\/ul>\n

                        MODULE IV: HOW TO LOOK: THE VISUAL COMPONENT OF CUSTOMER CARE<\/strong><\/p>\n

                          \n
                        • Regulating, and enhancing one\u2019s:\n
                            \n
                          • Facial expressions<\/li>\n
                          • Body language<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                            MODULE V: CUSTOMER SERVICE ETIQUETTE<\/strong><\/p>\n

                              \n
                            • Best practices in providing a customer-focused service<\/li>\n<\/ul>\n

                              EnterTrainment Highlights:<\/strong><\/p>\n

                                \n
                              • Interactive Discussions<\/li>\n
                              • Use of videos and audios<\/li>\n
                              • Workshop through role-plays<\/li>\n
                              • Concept download<\/li>\n
                              • EnterTrainment at its best!<\/li>\n<\/ul>\n

                                 <\/p>\n

                                 <\/p>\n

                                 <\/p>\n","protected":false},"excerpt":{"rendered":"

                                CUSTOMER CARE CHAMPIONSHIP: A MULTICHANNEL CUSTOMER SERVICE TRAINING IN THE PHILIPPINES A One-day Corporate EnterTrainment on Providing World-Class Multichannel Customer Service Customizable: Yes By the end of this corporate training […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":678,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1650","page","type-page","status-publish","hentry"],"yoast_head":"\nMultichannel Customer Service Training in the Philippines - MSS Business Solutions - a Top HR Training and Consultancy Company in the Philippines<\/title>\n<meta name=\"description\" content=\"MSS Business Solutions is an HR Training and Consultancy company in the Philippines that offers outsourced corporate training, public seminars, speakers and trainers bureau, professional motivational and inspirational speaking, human resources consulting, first-line leadership and management mentoring, soft skills coaching, team and team culture building, and corporate event hosting.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mssbizsolutions.com\/customer-service-training-philippines\/multichannel-customer-service-training-philippines\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Multichannel Customer Service Training in the Philippines - 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