{"id":1534,"date":"2017-01-18T11:50:03","date_gmt":"2017-01-18T03:50:03","guid":{"rendered":"http:\/\/myronstaana.net\/?page_id=1534"},"modified":"2023-12-15T12:29:01","modified_gmt":"2023-12-15T04:29:01","slug":"online-customer-service-training-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/online-customer-service-training-philippines\/","title":{"rendered":"Online Customer Service Training in the Philippines"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>DIGITIZING CUSTOMER SERVICE THROUGH ECARE: AN ONLINE CUSTOMER SERVICE TRAINING IN THE PHILIPPINES<\/strong><\/span><\/h1>\n<h2 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong>A Corporate EnterTRAINment on Online Customer Service &#8211; a 1-day Online Customer Service Training in the Philippines<\/strong><\/span><\/h2>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT OVERVIEW:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Nowadays, more and more product and service buyers are going online to either search for a product or a service, interact with product and service providers, and share their customer service experiences.<\/span><\/p>\n<p><span style=\"color: #000000;\">With the advent and maximization of personal computers, tablets, and smart devices, people spend much more time \u2018Googling\u2019 or purchasing on the internet than actually visiting their favorite stores in person. Add to that the unceasing and ever-growing popularity of social media and networking websites, online and digital multimedia already take the lion\u2019s share of where and how to find paying customers.<\/span><\/p>\n<p><span style=\"color: #000000;\">In line with this, business investors, owners, and executives have, therefore, turned to enhancing their customer service staff\u2019s competencies to possess the necessary knowledge, skills, and attitude to bring customer service into the cyberspace and enhance their customer journey even online.<\/span><\/p>\n<p><span style=\"color: #000000;\">This 1-day Online Customer Service Training in the Philippines program will provide your corporate talents the cognitive skills, competenies, and character to adapt their customer service to online, social media, and digital customer service needs.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong><u>WHO WILL BENEFIT FROM THIS?<\/u><\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">Any corporate talent, from entry level to senior management positions, who is concerned with customer service, customer experience enhancement, sales, marketing, and social media management.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT GOAL:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">The overarching goal of this 1-day Online Customer Service Training in the Philippines is to equip participants with the knowledge, skills, and attitude needed to master the realm of online customer service in the digital age. <\/span><\/p>\n<p><span style=\"color: #000000;\">This training will empower corporate talents to adapt their customer service competencies to online, social media, and digital platforms effectively. <\/span><\/p>\n<p><span style=\"color: #000000;\">By the end of this program, participants will be well-prepared to provide exceptional customer service, enhance the customer journey online, and safeguard corporate reputation and customer relationships in the digital landscape.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT OBJECTIVES:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">To achieve the goal above, this 1-day Online Customer Service Training in the Philippines should make the trainees\/participants:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Understand and appreciate the return on investment with bringing customer service and customer experience enhancement to online multi-media platforms.<\/span><\/li>\n<li><span style=\"color: #000000;\">Maximize the use of the top online multi-media platforms to interact with customers, provide great customer service, and enhance digitalized customer service competencies.<\/span><\/li>\n<li><span style=\"color: #000000;\">Apply online and social media etiquette to avoid risks in corporate reputation and relationship with customers.<\/span><\/li>\n<li><span style=\"color: #000000;\">And employ risk or reputation management in dealing with customer complaints online.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT OUTLINE:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\"><strong>Below are the topics that will be covered during the program.<\/strong><\/span><\/p>\n<h4><strong><span style=\"color: #0000ff;\">MODULE I: eCARE 101: The Fundamentals of Digitizing Customer Service<\/span><\/strong><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">What is eCare?<\/span><\/li>\n<li><span style=\"color: #000000;\">Evaluating the Business Benefits<\/span><\/li>\n<li><span style=\"color: #000000;\">Working thru Operational Challenges<\/span><\/li>\n<li><span style=\"color: #000000;\">Aligning Strategies with Business Objectives<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #0000ff;\">MODULE II: Incorporating Customer Care into Top Ten (10) Online Platforms<\/span><\/strong><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Facebook<\/span><\/li>\n<li><span style=\"color: #000000;\">LinkedIn<\/span><\/li>\n<li><span style=\"color: #000000;\">Twitter<\/span><\/li>\n<li><span style=\"color: #000000;\">Instagram<\/span><\/li>\n<li><span style=\"color: #000000;\">Google+<\/span><\/li>\n<li><span style=\"color: #000000;\">Youtube<\/span><\/li>\n<li><span style=\"color: #000000;\">Pinterest<\/span><\/li>\n<li><span style=\"color: #000000;\">Listening, registries, and directories<\/span><\/li>\n<li><span style=\"color: #000000;\">Blogs<\/span><\/li>\n<li><span style=\"color: #000000;\">Review sites<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE III: Utilizing Social Media Management Tools to Monitor Customer Interactions<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Hootsuite<\/span><\/li>\n<li><span style=\"color: #000000;\">Tweetdeck<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE IV: Online and Social Media Etiquette: Good Manners and Right Conduct Online<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE V: Use of Reputation or Risk Management<\/strong><\/span><\/h4>\n<ul>\n<li><span style=\"color: #000000;\">Customer Verification Techniques<\/span><\/li>\n<li><span style=\"color: #000000;\">Complaint Handling and Escalation<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE VI: Measuring Success of Online and Social Media Servicing<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT METHODOLOGIES:<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Warm-up Activity<\/span><\/li>\n<li><span style=\"color: #000000;\">Immediate Application Exercises<\/span><\/li>\n<li><span style=\"color: #000000;\">Icebreakers\/Energizers<\/span><\/li>\n<li><span style=\"color: #000000;\">Interactive Discussions<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Check our other Customer Service programs below:<\/p>\n<h4><a href=\"https:\/\/www.mssbizsolutions.com\/customer-service-training-philippines\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>Customer Service Training in the Philippines<\/strong><\/span><\/a><\/h4>\n<p>&nbsp;<\/p>\n<p>To know more about MSS Business Solutions, visit and like our Facebook Page at:<\/p>\n<h4><a href=\"https:\/\/www.facebook.com\/MSSBizSolutions\" target=\"_blank\" rel=\"noopener\"><strong>MSS Business Solutions Facebook Page<\/strong><\/a><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>DIGITIZING CUSTOMER SERVICE THROUGH ECARE: AN ONLINE CUSTOMER SERVICE TRAINING IN THE PHILIPPINES A Corporate EnterTRAINment on Online Customer Service &#8211; a 1-day Online Customer Service Training in the Philippines [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3620,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1534","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Online Customer Service Training in the Philippines<\/title>\n<meta name=\"description\" content=\"This 1-day Online Customer Service Training in the Philippines equips the trainees with the know-how on providing excellent customer service online.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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