{"id":1515,"date":"2017-01-18T10:56:14","date_gmt":"2017-01-18T02:56:14","guid":{"rendered":"http:\/\/myronstaana.net\/?page_id=1515"},"modified":"2023-12-15T16:20:22","modified_gmt":"2023-12-15T08:20:22","slug":"telesales-training-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/telesales-training-philippines\/","title":{"rendered":"Telesales Training in the Philippines"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>MASTERING TELESALES: THE KEYS TO SPECIALIZING IN INBOUND TELESALES &#8211; A TELESALES TRAINING IN THE PHILIPPINES<\/strong><\/span><\/h1>\n<h2 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong>A Corporate EnterTRAINment on Inbound Telesales &#8211; a 2-day Telesales Training in the Philippines<\/strong><\/span><\/h2>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT OVERVIEW:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Not because an interested customer is calling in that there is already an assurance that the person will buy from the company.<\/span><\/p>\n<p><span style=\"color: #000000;\">Even though the transaction is an inbound call, a lot of potential buyers still back out because of the telesales employees\u2019 inability to understand the customer\u2019s needs, match them with the right products and services, and convince them that it is one of their best life decisions to invest in their choice.<\/span><\/p>\n<p><span style=\"color: #000000;\">This 2-day Telesales Training in the Philippines will equip them with the right and competent knowledge, skills, and attitude to correct, replace, or upgrade their current competencies and close more sales on inbound calls.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT GOAL:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">The primary goal of this comprehensive 2-day Telesales Training in the Philippines is to empower participants with the knowledge, skills, and attitude required to significantly improve their telesales performance during inbound calls. <\/span><\/p>\n<p><span style=\"color: #000000;\">The training aims to equip telesales professionals with the competence to effectively understand customer needs, match them with relevant products and services, and convincingly guide them to make informed purchasing decisions.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT OBJECTIVES:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">By the end of this 2-day Telesales Training in the Philippines , the participants should have been able to:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Close sales during inbound calls<\/span><\/li>\n<li><span style=\"color: #000000;\">Deal with different clients that present different challenges<\/span><\/li>\n<li><span style=\"color: #000000;\">Convince inquiring customers to invest in their offered packages and services<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT BENEFICIARIES:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">This Corporate EnterTRAINment is best taken advantage of by:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Corporate talents providing customer service over the phone<\/span><\/li>\n<li><span style=\"color: #000000;\">Telesales and telemarketing employees accepting inbound calls of customers inquiring about products and services or already interested in purchasing such products and services.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT OUTLINE:<\/strong><\/span><\/h3>\n<h3 style=\"text-align: center;\"><span style=\"color: #993366;\"><strong>DAY ONE<\/strong><\/span><\/h3>\n<h4><span style=\"color: #0000ff;\"><strong><u>MODULE I: Master your product or service<\/u><\/strong><\/span><\/h4>\n<ul>\n<li><strong><span style=\"color: #000000;\">How well do you know your product or service?<\/span><\/strong>\n<ul>\n<li><span style=\"color: #000000;\">Have you experienced it?<\/span><\/li>\n<li><span style=\"color: #000000;\">Can you differentiate its purpose and its competitive edge?<\/span><\/li>\n<li><span style=\"color: #000000;\">Can you differentiate its competitive edge and what they will miss out on?<\/span><\/li>\n<li><span style=\"color: #000000;\">Do you know its areas for improvement?<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #0000ff;\"><u>MODULE II: Master the company you work for<\/u><\/span><\/strong><\/h4>\n<ul>\n<li><strong><span style=\"color: #000000;\">How well do you know your company?<\/span><\/strong>\n<ul>\n<li><span style=\"color: #000000;\">Do you know and appreciate its competitive edge?<\/span><\/li>\n<li><span style=\"color: #000000;\">Do you know and appreciate its history?<\/span><\/li>\n<li><span style=\"color: #000000;\">Do you know by heart and practice its vision, mission, and value statements?<\/span><\/li>\n<li><span style=\"color: #000000;\">Do you know about reviews, testimonials, and endorsements about the company?<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #0000ff;\"><u>MODULE III: Master your market<\/u><\/span><\/strong><\/h4>\n<ul>\n<li><strong><span style=\"color: #000000;\">How well do you know their Frequently Asked Questions?<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #000000;\">Have you studied and understood their psychology and behavior?<\/span><\/strong>\n<ul>\n<li><span style=\"color: #000000;\">Cultural Factors<\/span><\/li>\n<li><span style=\"color: #000000;\">Social Factors<\/span><\/li>\n<li><span style=\"color: #000000;\">Personal Factors<\/span><\/li>\n<li><span style=\"color: #000000;\">Psychological Factors<\/span><\/li>\n<\/ul>\n<\/li>\n<li><strong><span style=\"color: #000000;\">Do you keep in mind their expectations?<\/span><\/strong>\n<ul>\n<li><span style=\"color: #000000;\">Customer Need Analysis<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #0000ff;\"><u>MODULE IV: Master your sales process<\/u><\/span><\/strong><\/h4>\n<ul>\n<li><strong>Needs Assessment<\/strong>\n<ul>\n<li>Factors that Drive Purchase<\/li>\n<li>How to Assess Customer Needs<\/li>\n<\/ul>\n<\/li>\n<li><strong>Presentation<\/strong>\n<ul>\n<li>Paraphrasing or Recapping<\/li>\n<li>Customer Focus Approach<\/li>\n<\/ul>\n<\/li>\n<li><strong>Meeting Objections and Challenges<\/strong>\n<ul>\n<li>Common Objections and their Corresponding Rebuttals<\/li>\n<li>Concur \u2013 Cross-examine \u2013 Counter Approach (CCC)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Gaining Commitment<\/strong>\n<ul>\n<li>We\u2019d Do Anything Technique<\/li>\n<li>Here\u2019s the Deal Technique<\/li>\n<li>Think of It This way Technique<\/li>\n<li>It\u2019s Your Choice Technique<\/li>\n<li>Poor Me Technique<\/li>\n<\/ul>\n<\/li>\n<li><strong>Follow-up<\/strong>\n<ul>\n<li>Best Practices for Effective Follow-up<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #0000ff;\"><u>MODULE V: Master not relying on scripts<\/u><\/span><\/strong><\/h4>\n<ul>\n<li><strong>How relying on scripts is bad<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #993366;\"><strong>DAY TWO<\/strong><\/span><\/h3>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #0000ff;\"><u>MODULE VI: Master negotiation<\/u><\/span><\/strong><\/h4>\n<ul>\n<li><strong>Negotiation Skills<\/strong>\n<ul>\n<li>Trade-off<\/li>\n<li>Alternative<\/li>\n<li>Expectation<\/li>\n<li>Consequence<\/li>\n<li>Agreement<\/li>\n<li>Compromise<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #0000ff;\"><u>MODULE VII: Master communication<\/u><\/span><\/strong><\/h4>\n<ul>\n<li><strong>Verbal Communication<\/strong>\n<ul>\n<li>Delivery\n<ul>\n<li>Communication Fillers<\/li>\n<li>Clarity<\/li>\n<li>Confidence<\/li>\n<li>Content<\/li>\n<\/ul>\n<\/li>\n<li>Pace<\/li>\n<\/ul>\n<\/li>\n<li><strong>Language Skills<\/strong>\n<ul>\n<li>Pronunciation<\/li>\n<li>Grammar<\/li>\n<li>Intonation<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong><u>MODULE VIII: Master Active Listening<\/u><\/strong><\/span><\/h4>\n<ul>\n<li><strong>Six Fs of Active Listening<\/strong>\n<ul>\n<li>Focus<\/li>\n<li>Feel<\/li>\n<li>Fact find<\/li>\n<li>Let them Finish<\/li>\n<li>Never Foretell<\/li>\n<li>Formulate<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #0000ff;\"><u>MODULE IX: Master asking supportive questions<\/u><\/span><\/strong><\/h4>\n<ul>\n<li><strong>Asking the right questions<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong><u>MODULE X: Master yourself<\/u><\/strong><\/span><\/h4>\n<ul>\n<li><strong>How do we master yourself to possess the confidence and the convincing power?<\/strong>\n<ul>\n<li>Best practices in mastering oneself<\/li>\n<li>Self-criticism<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Check out our other Sales and Marketing training programs below:<\/p>\n<h4><a href=\"https:\/\/www.mssbizsolutions.com\/sales-marketing-training-philippines\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>Sales and Marketing Training in the Philippines<\/strong><\/span><\/a><\/h4>\n<p>&nbsp;<\/p>\n<p>To know more about MSS Business Solutions, visit and like our Facebook Page at:<\/p>\n<h4><a href=\"https:\/\/www.facebook.com\/MSSBizSolutions\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #0000ff;\">MSS Business Solutions Facebook Page<\/span><\/strong><\/a><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>MASTERING TELESALES: THE KEYS TO SPECIALIZING IN INBOUND TELESALES &#8211; A TELESALES TRAINING IN THE PHILIPPINES A Corporate EnterTRAINment on Inbound Telesales &#8211; a 2-day Telesales Training in the Philippines [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3652,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1515","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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