{"id":1470,"date":"2017-01-17T20:01:21","date_gmt":"2017-01-17T12:01:21","guid":{"rendered":"http:\/\/myronstaana.net\/?page_id=1470"},"modified":"2023-12-15T10:29:27","modified_gmt":"2023-12-15T02:29:27","slug":"customer-experience-training-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/customer-experience-training-philippines\/","title":{"rendered":"Customer Experience Training in the Philippines"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>SERVALUE, SERVISION: A CUSTOMER EXPERIENCE TRAINING IN THE PHILIPPINES<\/strong><\/span><\/h1>\n<h2 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong>A Corporate EnterTRAINment on Enhancing Customer Experience &#8211; a 1-day Customer Experience Training in the Philippines<\/strong><\/span><\/h2>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT OVERVIEW:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\">This engaging and interactive 1-day Customer Experience Training in the Philippines is designed to empower customer service providers with the knowledge and skills needed to deliver exceptional customer experiences. Through a combination of interactive discussions, role-plays, and practical application, this training aims to transform participants into customer service champions who can exceed customer expectations and make a significant impact on the organization&#8217;s success.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Target Beneficiaries:<\/strong> Customer Service Associates<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Target Wisdom:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Passion to Serve<\/span><\/li>\n<li><span style=\"color: #000000;\">Proactiveness<\/span><\/li>\n<li><span style=\"color: #000000;\">Responsiveness<\/span><\/li>\n<li><span style=\"color: #000000;\">Going the extra mile<\/span><\/li>\n<li><span style=\"color: #000000;\">Happy Employees, Happy Customers<\/span><\/li>\n<\/ul>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT GOAL:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\">The goal of this 1-day Customer Experience Training in the Philippines is to facilitate an interactive, application-based, and fun learning intervention that corrects and enhances the customers&#8217; entire customer experience through the support of its customer service providers using classroom training.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT TERMINAL OBJECTIVES:<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">At the end of this 1-day Customer Experience Training in the Philippines program, the participants should have been able to:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>(KNOWLEDGE)<\/strong> Understand new principles and concepts in exceeding customer expectations and providing excellent customer service.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>(SKILLS)<\/strong> Demonstrate providing customers a value-adding, memorable, and world-class customer experience that sets the company apart from the competition.<\/span><\/li>\n<li><span style=\"color: #000000;\">Appreciate the personal and company benefits of enhancing the customer journey and retaining and impressing paying customers.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT ENABLING OBJECTIVES:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\">For the terminal objectives to be attained, the participants are expected to:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Develop the passion to serve by appreciating the personal and company benefits of enhancing customers\u2019 experience and how such action satisfies fulfillment in helping other people, satisfying their needs and exceeding their expectations and standards:<\/span><\/li>\n<li><span style=\"color: #000000;\">Integrate into their skills set the attitude of attentiveness and responsiveness when customers arrive and request to be assisted;<\/span><\/li>\n<li><span style=\"color: #000000;\">Enhance their customers\u2019 entire customer experience or journey by eliminating customer dissatisfaction or sources of dissatisfaction, performing a personal root cause analysis to determine what displeases customers and improving every touchpoint of customer interaction from start to finish;<\/span><\/li>\n<li><span style=\"color: #000000;\">Value and apply going the extra mile or exceeding customers\u2019 expectations when delivering customer service and as an operational strategy in retaining and attracting more clients;<\/span><\/li>\n<li><span style=\"color: #000000;\">Design a customer journey map in order to achieve the primary goal of correcting and enhancing the entire customer experience.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT OUTLINE:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\"><strong>Desired Output:<\/strong> Commendable customer journey map focusing on enhancing customers\u2019 experience from first contact to follow through.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>Alignment with the company\u2019s customer service slogan:<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>Touchpoints of Customer Interaction or Experience<\/strong><\/span><\/h4>\n<ol>\n<li><span style=\"color: #000000;\"><strong>Identify Needs and Expectations<\/strong><\/span>\n<ol>\n<li><span style=\"color: #000000;\">Needs vs Wants<\/span><\/li>\n<li><span style=\"color: #000000;\">Emotional Benefits vs Functional Benefits<\/span><\/li>\n<\/ol>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>Eliminate Customer Dissatisfaction<\/strong><\/span>\n<ol>\n<li><span style=\"color: #000000;\">Gap Analysis: Expectation &#8211; Reality<\/span><\/li>\n<li><span style=\"color: #000000;\">Root Cause Analysis<\/span><\/li>\n<li><span style=\"color: #000000;\">Employee-Customer Experience Balance<\/span><\/li>\n<\/ol>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>Improve Customer Service<\/strong><\/span>\n<ol>\n<li><span style=\"color: #000000;\">Emotional Connection<\/span><\/li>\n<\/ol>\n<\/li>\n<li><span style=\"color: #000000;\"><strong>Create a Customer-centric Culture<\/strong><\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline; color: #000080;\"><strong>ENTERTRAINMENT METHODS:<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">Interactive Discussions<\/span><\/li>\n<li><span style=\"color: #000000;\">Role Plays<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Check out our other Customer Service programs below:<\/p>\n<h4><a href=\"https:\/\/www.mssbizsolutions.com\/customer-service-training-philippines\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>Customer Service Training in the Philippines<\/strong><\/span><\/a><\/h4>\n<p>&nbsp;<\/p>\n<p>To know more about MSS Business Solutions, visit and like our Facebook Page at:<\/p>\n<h4><a href=\"https:\/\/www.facebook.com\/MSSBizSolutions\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>MSS Business Solutions Facebook Page<\/strong><\/span><\/a><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>SERVALUE, SERVISION: A CUSTOMER EXPERIENCE TRAINING IN THE PHILIPPINES A Corporate EnterTRAINment on Enhancing Customer Experience &#8211; a 1-day Customer Experience Training in the Philippines &nbsp; ENTERTRAINMENT OVERVIEW: This engaging [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3615,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1470","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Experience Training in the Philippines<\/title>\n<meta name=\"description\" content=\"This 1-day Customer Experience Training in the Philippines trains the participants on improving their customers&#039; experience by creating a Customer Journey Map.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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