{"id":1467,"date":"2017-01-17T19:57:55","date_gmt":"2017-01-17T11:57:55","guid":{"rendered":"http:\/\/myronstaana.net\/?page_id=1467"},"modified":"2023-12-14T17:26:24","modified_gmt":"2023-12-14T09:26:24","slug":"handling-difficult-customers-training-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/handling-difficult-customers-training-philippines\/","title":{"rendered":"Handling Difficult Customers Training in the Philippines"},"content":{"rendered":"

WIN OVER AN ANGRY CUSTOMER, WIN THE COMPETITION: A HANDLING DIFFICULT CUSTOMERS TRAINING IN THE PHILIPPINES<\/strong><\/span><\/h1>\n

A Corporate EnterTRAINment on Dealing with Difficult Customers and Anger Management for Customer Service Providers – A 3-day Handling Difficult Customers Training in the Philippines<\/strong><\/span><\/h2>\n

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ENTERTRAINMENT OVERVIEW:<\/strong><\/span><\/h3>\n

The 3-day Handling Difficult Customers Training in the Philippines is designed to equip participants with the knowledge and skills necessary to effectively handle challenging customer interactions. This program focuses on understanding customer psychology, maintaining a positive mindset, active listening, empathy, assertiveness, and the art of delivering bad news. Participants will learn to manage anger, deescalate supervisor call requests, and effectively handle stressful situations. Through interactive discussions and practical exercises, this training aims to empower participants to provide excellent customer service while managing difficult customer situations with professionalism and finesse.<\/span><\/p>\n

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ENTERTRAINMENT GOALS:<\/strong><\/span><\/h3>\n

By the end of this 3-day Handling Difficult Customers Training in the Philippines, you should’ve been able to:<\/span><\/p>\n

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  1. Stand up for the company while upholding excellent customer service and valuing the customers and their experience.<\/span><\/li>\n
  2. Be transparent with the customers’ needed information, positive or negative, while at the same time exhausting all means to discourage animosity and cancellations.<\/span><\/li>\n
  3. Convince upset customers who request a supervisor to entrust the solution of their concerns to them.<\/span><\/li>\n<\/ol>\n

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    ENTERTRAINMENT OBJECTIVES:<\/strong><\/span><\/h3>\n

    By the end of this 3-day Handling Difficult Customers Training in the Philippines, participants should be able to:<\/span><\/p>\n

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    1. Understand the importance of providing excellent customer service and its impact on both the company and individual success.<\/span><\/li>\n
    2. Recognize the psychological factors that lead to difficult customer behavior and effectively respond to various customer emotions.<\/span><\/li>\n
    3. Develop responsive communication skills to avoid dead air and build rapport with customers.<\/span><\/li>\n
    4. Cultivate a positive mindset to maintain composure and professionalism during challenging interactions.<\/span><\/li>\n<\/ol>\n

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      ENTERTRAINMENT OUTLINE:<\/strong><\/span><\/h3>\n

      DAY ONE\u00a0<\/strong><\/span><\/span><\/h3>\n

      MODULE I: THE WIIFM OF PROVIDING EXCELLENT CUSTOMER SERVICE AND WINNING OVER DIFFICULT CUSTOMERS<\/strong><\/span><\/h4>\n