{"id":1461,"date":"2017-01-17T19:34:37","date_gmt":"2017-01-17T11:34:37","guid":{"rendered":"http:\/\/myronstaana.net\/?page_id=1461"},"modified":"2023-12-14T13:34:46","modified_gmt":"2023-12-14T05:34:46","slug":"face-face-customer-service-training-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/face-face-customer-service-training-philippines\/","title":{"rendered":"Face-to-Face Customer Service Training in the Philippines"},"content":{"rendered":"

HAPPY CUSTOMERS, HAPPY EMPLOYEES: A FACE-TO-FACE CUSTOMER SERVICE TRAINING IN THE PHILIPPINES<\/strong><\/span><\/h1>\n

Corporate EnterTRAINment on Face-to-Face Customer Service – A 2-day Face-to-Face Customer Service Training in the Philippines<\/strong><\/span><\/h2>\n

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ENTERTRAINMENT OVERVIEW:<\/strong><\/span><\/span><\/h3>\n

The 2-day Face-to-Face Customer Service Training in the Philippines is designed to provide participants with the essential skills and knowledge required to effectively handle customer rage and challenging interactions. <\/span><\/p>\n

Understanding the psychology behind angry customers, mastering active listening techniques, and learning anger management strategies are all key components of this comprehensive training program. <\/span><\/p>\n

By the end of the training, participants will be well-equipped to pacify irate customers, collaborate with them to find solutions, and assertively address their concerns, all while maintaining professionalism and empathy.<\/span><\/p>\n

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ENTERTRAINMENT GOAL:<\/strong><\/span><\/span><\/h3>\n

The goal of this 2-day Face-to-Face Customer Service Training in the Philippines is to empower participants with the skills and techniques necessary to handle customer rage effectively and turn challenging interactions into positive experiences.\u00a0<\/span><\/p>\n

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ENTERTRAINMENT OBJECTIVES:<\/strong><\/span><\/span><\/h3>\n

By the end of this 2-day Face-to-Face Customer Service Training in the Philippines, the trainees\/participants should be able to:<\/span><\/p>\n

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  1. Understand Customer Rage:<\/strong> Delve into the root causes of customer rage, including triggers related to both the customer and the representative. Recognize the psychological factors contributing to customer anger.<\/span><\/li>\n
  2. Master Active Listening:<\/strong> Learn the importance of active listening in diffusing irate customers and pacifying their emotions. Identify barriers to effective listening and develop the ability to listen actively even in high-pressure situations.<\/span><\/li>\n
  3. Practice Anger Management:<\/strong> Explore techniques for managing and controlling pent-up emotions when dealing with challenging customers. Develop strategies to maintain composure and professionalism.<\/span><\/li>\n
  4. Pacify Irate Customers:<\/strong> Discover effective methods for calming angry customers, diffusing tension, and handling customer aggression and abuse. Emphasize the use of empathy and sympathy in building rapport and finding resolution.<\/span><\/li>\n
  5. Collaborate with Customers:<\/strong> Explore the power of setting clear expectations and working collaboratively with customers to find mutually beneficial solutions. Learn how to arrive at compromises and win-win agreements.<\/span><\/li>\n
  6. Develop Assertiveness:<\/strong> Undergo assertiveness training to improve communication skills when addressing customer concerns. Focus on both what is said (positive scripting) and how it is said (intonation, voice quality, confidence).<\/span><\/li>\n<\/ol>\n

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    ENTERTRAINMENT OUTLINE:<\/strong><\/span><\/span><\/h3>\n

    MODULE I: UNDERSTANDING THE CUSTOMER\u2019S RAGE<\/strong><\/span><\/h4>\n