{"id":1458,"date":"2017-01-17T19:29:18","date_gmt":"2017-01-17T11:29:18","guid":{"rendered":"http:\/\/myronstaana.net\/?page_id=1458"},"modified":"2023-12-14T13:23:00","modified_gmt":"2023-12-14T05:23:00","slug":"telephone-etiquette-training-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/","title":{"rendered":"Telephone Etiquette Training in the Philippines"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>WORLD-CLASS MANNERS TAKE US FURTHER AND FARTHER: A TELEPHONE ETIQUETTE TRAINING IN THE PHILIPPINES<\/strong><\/span><\/h1>\n<h2 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong>A Corporate EnterTRAINment on Telephone Skills and Etiquette &#8211; a 2-day Telephone Etiquette Training in the Philippines<\/strong><\/span><\/h2>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT OVERVIEW:<\/strong><\/span><\/span><\/h3>\n<p>The 2-day Telephone Etiquette Training in the Philippines is designed to equip participants with the essential skills and knowledge needed to effectively handle telephone communications with professionalism, courtesy, and exceptional customer service.<\/p>\n<p>In today&#8217;s business world, telephone etiquette is a critical aspect of representing the company positively and ensuring a great customer experience.<\/p>\n<p>This training program will provide participants with practical insights and hands-on exercises to enhance their telephone communication skills.<\/p>\n<p><strong>This program is best taken advantage of by:<\/strong><\/p>\n<ul>\n<li>Front desk officers or receptionists.<\/li>\n<li>All employees who use the phone and talk with clients, partners, and vendors over the phone.<\/li>\n<li>Sales, marketing, and advertising employees who make outgoing calls and take inbound calls.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT GOAL:<\/strong><\/span><\/span><\/h3>\n<p>The goal of this 2-day Telephone Etiquette Training in the Philippines is to empower participants with the necessary telephone etiquette rules and techniques to excel in their communication roles.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT OBJECTIVES:<\/strong><\/span><\/span><\/h3>\n<p>By the end of this Telephone Etiquette Training in the Philippines, the participants should have been able to:<\/p>\n<ul>\n<li>Understand the different telephone etiquette rules.<\/li>\n<li>Bring back what they have learned to the workplace for everyday use of the telephone in making, answering, and transferring calls.<\/li>\n<li>Assist and deal with different types of callers with professionalism, branding, and a high level of customer service.<\/li>\n<li>Appreciate adherence to telephone etiquette as a means for representing the company well as part of the front lines<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\"><strong>ENTERTRAINMENT OUTLINE:<\/strong><\/span><\/span><\/h3>\n<p>The different topics below will be covered in this 2-day program, which highlights include application exercises, interactive discussions, warm-up activities and energizers, and a role play\/call simulation for all participants at the end.<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #993366;\"><strong>DAY ONE\u00a0<\/strong><\/span><\/h3>\n<h4><span style=\"color: #0000ff;\"><b>MODULE I: VOICE QUALITY<\/b><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE II: CALL PLANNING<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE III: POWER ANSWERING CALLS (CREATING A GREAT FIRST IMPRESSION)<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE IV: ADDRESSING THE CALLER<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE V: POSITIVE SCRIPTING (CHOICE OF WORDS)<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE VI: ACTIVE LISTENING<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE VII: ATTITUDE OVER THE PHONE<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #993366;\"><strong>DAY TWO<\/strong><\/span><\/h3>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE VIII: P.R.E.T.T.Y. (THE PROPER HOLD PROCESS)<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE IX: THE CALL TRANSFER PROCESS (COLD, LUKEWARM, AND WARM)<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE X: TAKING MESSAGES<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE XI: LEAVING VOICEMAIL MESSAGES<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE XII: HANDLING DIFFERENT TYPES OF CALLERS<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE XIII: POWER ENDING CALLS (WRAPPING UP WITH STYLE)<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\"><strong>MODULE IX: MAKING OUTGOING CALLS<\/strong><\/span><\/h4>\n<p>&nbsp;<\/p>\n<p>Check out our other Customer Service competencies-related training programs below:<\/p>\n<h4><a href=\"https:\/\/www.mssbizsolutions.com\/customer-service-training-philippines\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>Customer Service Training in the Philippines<\/strong><\/span><\/a><\/h4>\n<p>&nbsp;<\/p>\n<p>To know more about MSS Business Solutions, visit and like our Facebook Page at:<\/p>\n<h4 style=\"text-align: left;\"><a href=\"https:\/\/www.facebook.com\/MSSBizSolutions\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>MSS Business Solutions Facebook Page<\/strong><\/span><\/a><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>WORLD-CLASS MANNERS TAKE US FURTHER AND FARTHER: A TELEPHONE ETIQUETTE TRAINING IN THE PHILIPPINES A Corporate EnterTRAINment on Telephone Skills and Etiquette &#8211; a 2-day Telephone Etiquette Training in the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3570,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1458","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Telephone Etiquette Training in the Philippines<\/title>\n<meta name=\"description\" content=\"This 2-day Telephone Etiquette Training in the Philippines equips the participants with know-how on how to provide world-class telephone customer service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telephone Etiquette Training in the Philippines\" \/>\n<meta property=\"og:description\" content=\"This 2-day Telephone Etiquette Training in the Philippines equips the participants with know-how on how to provide world-class telephone customer service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/\" \/>\n<meta property=\"og:site_name\" content=\"MSS Business Solutions - a Top HR Training and Consultancy Company in the Philippines\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/MSSBizSolutions\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-14T05:23:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/12\/Telephone-Etiquette-Training-in-the-Philippines.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"690\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Telephone Etiquette Training in the Philippines\" \/>\n<meta name=\"twitter:description\" content=\"This 2-day Telephone Etiquette Training in the Philippines equips the participants with know-how on how to provide world-class telephone customer service.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/12\/Telephone-Etiquette-Training-in-the-Philippines.jpg\" \/>\n<meta name=\"twitter:site\" content=\"@MyronStaAna\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/\",\"url\":\"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/\",\"name\":\"Telephone Etiquette Training in the Philippines\",\"isPartOf\":{\"@id\":\"https:\/\/www.mssbizsolutions.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/12\/Telephone-Etiquette-Training-in-the-Philippines.jpg\",\"datePublished\":\"2017-01-17T11:29:18+00:00\",\"dateModified\":\"2023-12-14T05:23:00+00:00\",\"description\":\"This 2-day Telephone Etiquette Training in the Philippines equips the participants with know-how on how to provide world-class telephone customer service.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/#primaryimage\",\"url\":\"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/12\/Telephone-Etiquette-Training-in-the-Philippines.jpg\",\"contentUrl\":\"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/12\/Telephone-Etiquette-Training-in-the-Philippines.jpg\",\"width\":690,\"height\":360,\"caption\":\"Telephone Etiquette Training in the Philippines\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.mssbizsolutions.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Telephone Etiquette Training in the Philippines\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.mssbizsolutions.com\/#website\",\"url\":\"https:\/\/www.mssbizsolutions.com\/\",\"name\":\"MSS Business Solutions - a Top HR Training and Consultancy Company in the Philippines\",\"description\":\"The Leader in EnterTRAINment and DeveLAUGHment\",\"publisher\":{\"@id\":\"https:\/\/www.mssbizsolutions.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.mssbizsolutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.mssbizsolutions.com\/#organization\",\"name\":\"MSS Business Solutions\",\"url\":\"https:\/\/www.mssbizsolutions.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.mssbizsolutions.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/02\/MSS-logo-profile-YELLOW.jpg\",\"contentUrl\":\"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/02\/MSS-logo-profile-YELLOW.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"MSS Business Solutions\"},\"image\":{\"@id\":\"https:\/\/www.mssbizsolutions.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"http:\/\/www.facebook.com\/MSSBizSolutions\",\"https:\/\/x.com\/MyronStaAna\",\"http:\/\/www.instagram.com\/MSSBizSolutions\",\"https:\/\/ph.linkedin.com\/company\/mssbusinesssolutions\",\"http:\/\/www.pinterest.com\/MyronStaAna\",\"http:\/\/www.youtube.com\/MyronStaAna\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Telephone Etiquette Training in the Philippines","description":"This 2-day Telephone Etiquette Training in the Philippines equips the participants with know-how on how to provide world-class telephone customer service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/","og_locale":"en_US","og_type":"article","og_title":"Telephone Etiquette Training in the Philippines","og_description":"This 2-day Telephone Etiquette Training in the Philippines equips the participants with know-how on how to provide world-class telephone customer service.","og_url":"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/","og_site_name":"MSS Business Solutions - a Top HR Training and Consultancy Company in the Philippines","article_publisher":"http:\/\/www.facebook.com\/MSSBizSolutions","article_modified_time":"2023-12-14T05:23:00+00:00","og_image":[{"width":690,"height":360,"url":"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/12\/Telephone-Etiquette-Training-in-the-Philippines.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_title":"Telephone Etiquette Training in the Philippines","twitter_description":"This 2-day Telephone Etiquette Training in the Philippines equips the participants with know-how on how to provide world-class telephone customer service.","twitter_image":"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/12\/Telephone-Etiquette-Training-in-the-Philippines.jpg","twitter_site":"@MyronStaAna","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/","url":"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/","name":"Telephone Etiquette Training in the Philippines","isPartOf":{"@id":"https:\/\/www.mssbizsolutions.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/#primaryimage"},"image":{"@id":"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/#primaryimage"},"thumbnailUrl":"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/12\/Telephone-Etiquette-Training-in-the-Philippines.jpg","datePublished":"2017-01-17T11:29:18+00:00","dateModified":"2023-12-14T05:23:00+00:00","description":"This 2-day Telephone Etiquette Training in the Philippines equips the participants with know-how on how to provide world-class telephone customer service.","breadcrumb":{"@id":"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/#primaryimage","url":"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/12\/Telephone-Etiquette-Training-in-the-Philippines.jpg","contentUrl":"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/12\/Telephone-Etiquette-Training-in-the-Philippines.jpg","width":690,"height":360,"caption":"Telephone Etiquette Training in the Philippines"},{"@type":"BreadcrumbList","@id":"https:\/\/www.mssbizsolutions.com\/telephone-etiquette-training-philippines\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.mssbizsolutions.com\/"},{"@type":"ListItem","position":2,"name":"Telephone Etiquette Training in the Philippines"}]},{"@type":"WebSite","@id":"https:\/\/www.mssbizsolutions.com\/#website","url":"https:\/\/www.mssbizsolutions.com\/","name":"MSS Business Solutions - a Top HR Training and Consultancy Company in the Philippines","description":"The Leader in EnterTRAINment and DeveLAUGHment","publisher":{"@id":"https:\/\/www.mssbizsolutions.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.mssbizsolutions.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.mssbizsolutions.com\/#organization","name":"MSS Business Solutions","url":"https:\/\/www.mssbizsolutions.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.mssbizsolutions.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/02\/MSS-logo-profile-YELLOW.jpg","contentUrl":"https:\/\/www.mssbizsolutions.com\/wp-content\/uploads\/2023\/02\/MSS-logo-profile-YELLOW.jpg","width":1000,"height":1000,"caption":"MSS Business Solutions"},"image":{"@id":"https:\/\/www.mssbizsolutions.com\/#\/schema\/logo\/image\/"},"sameAs":["http:\/\/www.facebook.com\/MSSBizSolutions","https:\/\/x.com\/MyronStaAna","http:\/\/www.instagram.com\/MSSBizSolutions","https:\/\/ph.linkedin.com\/company\/mssbusinesssolutions","http:\/\/www.pinterest.com\/MyronStaAna","http:\/\/www.youtube.com\/MyronStaAna"]}]}},"_links":{"self":[{"href":"https:\/\/www.mssbizsolutions.com\/wp-json\/wp\/v2\/pages\/1458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mssbizsolutions.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mssbizsolutions.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mssbizsolutions.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mssbizsolutions.com\/wp-json\/wp\/v2\/comments?post=1458"}],"version-history":[{"count":4,"href":"https:\/\/www.mssbizsolutions.com\/wp-json\/wp\/v2\/pages\/1458\/revisions"}],"predecessor-version":[{"id":3573,"href":"https:\/\/www.mssbizsolutions.com\/wp-json\/wp\/v2\/pages\/1458\/revisions\/3573"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mssbizsolutions.com\/wp-json\/wp\/v2\/media\/3570"}],"wp:attachment":[{"href":"https:\/\/www.mssbizsolutions.com\/wp-json\/wp\/v2\/media?parent=1458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}