{"id":1404,"date":"2017-01-17T14:50:44","date_gmt":"2017-01-17T06:50:44","guid":{"rendered":"http:\/\/myronstaana.net\/?page_id=1404"},"modified":"2023-12-12T14:33:33","modified_gmt":"2023-12-12T06:33:33","slug":"telephone-conversation-training-philippines","status":"publish","type":"page","link":"https:\/\/www.mssbizsolutions.com\/telephone-conversation-training-philippines\/","title":{"rendered":"Telephone Conversation Training in the Philippines"},"content":{"rendered":"<h1 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>ENGLISH IMPROVEMENT FOR CONFIDENCE ENHANCEMENT: A TELEPHONE CONVERSATION TRAINING IN THE PHILIPPINES<\/strong><\/span><\/h1>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #0000ff;\">A Corporate EnterTRAINment on Spoken English and Telephone Conversation Proficiency &#8211; A Telephone Conversation Training in the Philippines<\/span><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080;\"><strong>ENTERTRAINMENT GOAL:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\">To facilitate an interactive, application-based, performance improvement-centered, and fun learning intervention on Telephone Conversation Training in the Philippines that corrects and improves employees\u2019 spoken English and telephone conversation skills and boosts their confidence for a more professional and effective execution of their job description as telephone operators with current and potential clients and business partners over the phone.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080;\"><strong>ENTERTRAINMENT TERMINAL OBJECTIVES:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\">At the end of this Telephone Conversation Training in the Philippines, the participants should have been able to:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Express themselves in English to inbound calling current customers, potential customers, misdirects, suppliers, partners, etc. fluently, intelligently, and comfortably when speaking in such language is either necessary or mandatory.<\/span><\/li>\n<li><span style=\"color: #000000;\">Ascertain incoming callers\u2019 needs through effective probing in order to transfer them to the correct department that will assist them further.<\/span><\/li>\n<li><span style=\"color: #000000;\">Develop their confidence and upgrade their telephone skills in order to function not just as a telephone operator but as the company\u2019s brand ambassador at the front lines as well.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080;\"><strong>ENTERTRAINMENT ENABLING OBJECTIVES:<\/strong><\/span><\/span><\/h3>\n<p><span style=\"color: #000000;\">For the terminal objectives to be attained during this Telephone Conversation Training in the Philippines, the participants are expected to:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Communicate over the phone starting at the \u201cConscious Competence\u201d level quickly working thru the \u201cUnconscious Competence\u201d stage over time with constant practice by initiating to master the following foundations of spoken English communication:<\/span>\n<ul>\n<li><span style=\"color: #000000;\">Pronunciation<\/span><\/li>\n<li><span style=\"color: #000000;\">Grammar<\/span><\/li>\n<li><span style=\"color: #000000;\">Articulation<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"color: #000000;\">Improve their probing skills by asking the right questions the right way and paraphrasing information,<\/span><\/li>\n<li><span style=\"color: #000000;\">Develop their personality with more comfort and ease speaking the English language and handling inbound calls with positive results.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"color: #000080;\"><strong>ENTERTRAINMENT OUTLINE:<\/strong><\/span><\/span><\/h3>\n<h3 style=\"text-align: center;\"><strong><span style=\"color: #800080;\"><u>Communication<\/u><\/span><\/strong><\/h3>\n<h4><span style=\"color: #0000ff;\"><strong><u>MODULES<\/u><\/strong><\/span><\/h4>\n<ol>\n<li><strong><span style=\"color: #000000;\">Pronunciation<\/span><\/strong>\n<ol>\n<li><span style=\"color: #000000;\">Neutral Vowel Sound Production <em>just focusing on the commonly incorrectly produced sounds like the Italian A, American A, Short E, Long E, Short I, Circumflex O, Long O, Short U, Long U, Schwa and Slur<\/em><\/span><\/li>\n<li><span style=\"color: #000000;\">Neutral Consonant Sound Production <em>just focusing on the common errors or sound interchanges like T vs Unvoiced Th, D vs Voiced Th, B vs V, and P vs F<\/em><\/span><\/li>\n<li><span style=\"color: #000000;\">Syllable Stresses <em>just focusing on the commonly mispronounced words because of wrong accent or syllable stress<\/em><\/span><\/li>\n<li><span style=\"color: #000000;\">Commonly Mispronounced English Words by Filipinos<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ol>\n<li><strong><span style=\"color: #000000;\">Grammar<\/span><\/strong>\n<ol>\n<li><span style=\"color: #000000;\">Subject-Verb Agreement Rules <em>just focusing on the common errors of Filipinos<\/em><\/span><\/li>\n<li><span style=\"color: #000000;\">Verb Tenses and Patterns <em>just focusing on Simple Present, Present Perfect, Present Continuous, Simple Past, Past Perfect, Past Continuous, and Simple Future<\/em><\/span><\/li>\n<li><span style=\"color: #000000;\">Prepositions Usage <em>just focusing on the correct usage of the major prepositions In, On, and At<\/em><\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<ul>\n<li><strong><span style=\"color: #000000;\">Articulation<\/span><\/strong>\n<ol>\n<li><span style=\"color: #000000;\">Removing Speech Fillers <em>like Uhm, Uh, Eh, etc.<\/em><\/span><\/li>\n<li><span style=\"color: #000000;\">Fixing Stuttering or Stammering<\/span><\/li>\n<li><span style=\"color: #000000;\">Enunciation<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><strong><span style=\"color: #800080;\"><u>Probing<\/u><\/span><\/strong><\/h3>\n<h4><span style=\"color: #0000ff;\"><strong><u>MODULES<\/u><\/strong><\/span><\/h4>\n<ol>\n<li><strong><span style=\"color: #000000;\">Asking the Right Questions the Right Way<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #000000;\">Paraphrasing<\/span><\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><strong><span style=\"color: #800080;\"><u>Enhancing Phone Spiels<\/u><\/span><\/strong><\/h3>\n<h4><span style=\"color: #0000ff;\"><strong><u>MODULES<\/u><\/strong><\/span><\/h4>\n<ol>\n<li><strong><span style=\"color: #000000;\">The HOT Method of Opening a Call Impressively (High-Impact Opening Technique)<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #000000;\">Closing the Call with Impact (Leaving a Great First Impression)<\/span><\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000080;\"><strong>NOTE TO CLIENT:<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">This is just the outline of topics and their time estimates that will be covered during this one-day program. For a detailed training agenda\/time-table, a training needs confirmation analysis must be arranged to customize it further.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Check out our other Communication-related courses by clicking the link below:<\/p>\n<h4><a href=\"https:\/\/www.mssbizsolutions.com\/corporate-training-philippines\/communication-skills-training-philippines\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff;\"><strong>Communication Skills Training in the Philippines<\/strong><\/span><\/a><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>ENGLISH IMPROVEMENT FOR CONFIDENCE ENHANCEMENT: A TELEPHONE CONVERSATION TRAINING IN THE PHILIPPINES A Corporate EnterTRAINment on Spoken English and Telephone Conversation Proficiency &#8211; A Telephone Conversation Training in the Philippines [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2046,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1404","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Telephone Conversation Training in the Philippines<\/title>\n<meta name=\"description\" content=\"If your company has an in-house corporate training need on Telephone Conversation Training in the Philippines, work with us at MSS Business Solutions and our Chief EnterTrainment Officer, Mr. Myron Sta. 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