TO UPSELL, WE NEED TO COUNSELL – AN UPSELLING TRAINING IN THE PHILIPPINES
A Corporate EnterTRAINment on Upselling – A 1-day Upselling Training in the Philippines
ENTERTRAINMENT OVERVIEW:
This 1-day Upselling Training in the Philippines is a comprehensive program designed to educate, equip, and encourage participants to achieve superior sales results through the effective practice of upselling.
This training provides participants with the knowledge, skills, and strategies required to excel in the art of upselling, ultimately leading to increased revenue and customer satisfaction.
ENTERTRAINMENT GOAL:
The goal of this 1-day Upselling Training in the Philippines is to educate on, equip with, and encourage the target participants on how to achieve sales results through upselling.
ENTERTRAINMENT OBJECTIVES:
By the end of this learning program, the participants should have been able to:
- First know and understand Strategic Thinking anow how thinking strategically connects to being efficient and effective in Upselling and meeting and exceeding sales targets.
- Understand and appreciate the concept and principles of Upselling.
- Apply through demonstration/role-playing exercises the techniques in creating more needs and upselling to customers.
- Incorporate customer experience enhancement in encouraging upselling results.
ENTERTRAINMENT OUTLINE:
MODULE ONE: STRATEGIC THINKING IN SALES
- What is Strategic Thinking?
- Strategic Thinking’s Application in Sales
- How Thinking Strategically Connects to Upselling and Exceeding Targets
MODULE TWO: BEST PRACTICES IN UPSELLING
- What is Upselling?
- Upselling vs Cross-selling
- Products and Services Mastery
- Customer Needs Analysis
- Creating Needs when Upselling
- Techniques in Upselling
- Upsell Relevance
- “This goes well with…” Technique
- Do-the-Mathematics Technique
- Great Deal Technique
- “Better off with add-ons” Technique
MODULE THREE: DO’s AND DON’TS WHEN UPSELLING
MODULE FOUR: EXCEEDING CUSTOMER EXPECTATIONS AND STANDARDS
- The Customer Experience or Journey
- How Correcting and Enhancing the Customer Journey Encourages or Leads to Upselling Productivity
MODULE FIVE: THE Vs of EFFECTIVE COMMUNICATION WITH DEALERSHIPS
- View or Viewpoint: What and How We Think
- Optimism
- Verbal: What We Say
- Positive Scripting When Sharing Information and Coaching
- Vocal: How We Sound
- Proper Tone of Voice
- Visual: How We Look
- Body Language
If you are looking for other Sales-related training programs, click the link below:
Sales and Marketing Training in the Philippines
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