MAKING THE CONNECTION: ENGAGING PROSPECTS AND CLOSING SALES OVER THE TELEPHONE: A Telesales Speaker in the Philippines

A Corporate EnterTRAINment on Telesales in the Philippines

RESOURCE TALK OVERVIEW:

In the world of telesales, where the telephone serves as the primary bridge between businesses and potential customers, mastering the art of engagement and persuasion is paramount.

This resource talk by our Telesales Speaker in the Philippines, tailored for the Philippines, equips participants with the skills and strategies needed to create meaningful connections with prospects over the phone and secure successful sales transactions.

RESOURCE TALK GOAL:

By the end of this resource talk on Telesales in the Philippines, the participants will have been ready to actively involve their potential customers or clients and guarantee a sale even when the interaction is over the telephone.

RESOURCE TALK OBJECTIVES:

By the end of this resource talk, participants will be equipped to:

• Make Memorable First Impressions: Understand the importance of initiating conversations with potential customers on a positive note, harnessing the right verbal and vocal techniques to capture their attention.
• Leverage the Power of Small Talk: Recognize the value of building rapport through engaging in small talk and exchanging pleasantries as a means of establishing a connection with prospects.
• Cultivate Empathy in Engagement: Embrace the role of empathy in telesales, acknowledging the emotional nature of human interactions and learning to connect with prospects on a personal level.
• Adopt a Consultative Approach: Shift from a sales-centric mindset to a consultative one, emphasizing the role of guidance and recommendation rather than mere selling.
• Empower Prospects Through Solutions: Realize the significance of providing solutions that not only add value but also empower prospects to achieve their goals and aspirations.

RESOURCE TALK POINTS:

POINT ONE: MAKING A GREAT FIRST IMPRESSION IN SECONDS

Rationale:

Whether it’s incoming or outgoing, we, in general, have a stigma against sales people. We can’t do something about their preconceptions and initial reactions. However, we can mitigate them by starting right to end right. This portion of the talk coaches the participants on how to get potential customers’ attention with the right verbal and vocal momentum.

POINT TWO: THE POWER OF SMALL TALK

Rationale:

Selling over the phone is nothing short of establishing a relationship with a complete stranger. To do this, we need to think and act like the prospect. What makes us interested and wanting to know more? This portion of the talk coaches the participants on building a connection through small talks and exchanging pleasantries.

POINT THREE: ENGAGEMENT IS EMPATHY

Rationale:

Selling over the telephone is all about making it sound we’re on our customer’s side, that we got their back, and whatever their business or individual situation is, we’re there every step of the way even though we haven’t met them in person yet. This portion of the talk makes the participants understand that people are emotional by nature and that leveraging and mirroring these emotions never stop working wonders in sales.

POINT FOUR: WE DON’T SELL, WE COUNSELL

Rationale:

When people are sold, regardless if it’s a need or only a want, the knee-jerk response is ‘not now’ or ‘later’. Knowing the Filipino mentality, we have the tendency to say no right off even when it’s a yes and vice versa. This portion coaches the participants on framing our words and tailoring our approach to come across recommending, suggesting, and being consulted than rubbing in that we’re selling.

POINT FIVE: WRAPPING IT ALL UP WITH EMPOWERMENT

Rationale:

Nothing beats making a potential customer educated, equipped, encouraged, engaged, entertained, and empowered. When the solution, be it a product or a service, doesn’t only add value to the organization but also empowers them to attain their vision and mission, the immediate answer to a proposal is likely a yes.

Check out our other resource talks/speeches below:

Resource Speaker in the Philippines

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