COUNSELLING: THE ART OF CLOSING SALES AND ESTABLISHING CLIENT RELATIONSHIPS OVER THE TELEPHONE
An 8-hour Corporate EnterTRAINment on Mastering Telephone Sales
Telephone Sales Training in the Philippines
ENTERTRAINMENT OVERVIEW/DESCRIPTION:
If there’s one particular job that is very challenging and difficult, that’s selling products, services, or solutions over the telephone be it incoming or outgoing.
A lot of telephone sales employees struggle in closing over the telephone because they are not equipped with the know-how on what to say, how to say it, and how to create a connection with their prospect. Just the same, they find it difficult to respond to whatever question, objection, or attitude their prospect throws at them over the telephone.
It is because of this that telephone sales professionals should possess the cognitive skills, competencies, and character to share their offerings, be it inbound or outbound, with the goal of getting a YES or welcoming an investment from a completely convinced customer or client.
This #EnterTRAINing one-day Telephone Sales Training in the Philippines aims to make the beneficiaries step out of the training room competent, confident, comfortable, and cool with selling their products, services, or solutions over the telephone with results and impact.
ENTERTRAINMENT OBJECTIVES:
At the end of this one-day Telephone Sales Training in the Philippines, the participants should have been able to:
- Close a guaranteed sale in every interaction with both interested inbound callers and completely unaware prospects.
- Establish a harmonious business relationship with prospects and current clients alike.
- Master the Viewpoint, Verbal, and Vocal elements of Effective Communication which are all needed to become a results-oriented and effective telephone sales professional.
ENTERTRAINMENT HIGHLIGHTS:
Module 1: YOU WANT TO MASTER TELESALES? LOVE IT FIRST
Rationale: It is hard to excel in something where passion is absent.
Module 2: MAKING A GREAT IMPRESSION IN SECONDS
Rationale: You only have seconds to make a great first impression.
- Greeting the Customer
- Inbound Calls
- Outbound Calls/Cold Calling
Module 3: DEALING WITH GATEKEEPERS
Rationale: Don’t fear the gatekeeper.
- Best Practices in Getting Past Gatekeepers
- Proper Greeting Technique
- Exchanging Pleasantries Technique
- The V.I.P. Effect Technique
- Don’t Ask, Just Tell Technique
- Put Words to their Mouth Technique
Module 4: ENGAGEMENT IS EMPATHY
Rationale: Take care of your prospects and they will take care of your targets
- Catering to Emotions
- Pushing the Right Buttons
- Empathizing in Teleselling
Module 5: WE DON’T SELL, WE COUNSELL
Rationale: Let’s be consultants and not promoters or advertisers.
- CounSELLing 101
- Asking the Right Questions the Right Way
- Active Listening
- Upselling/Cross-Selling
Module 6: DEALING WITH OBJECTIONS
- Leveraging Assertiveness
- Being Solution-Centric
Module 7: EMPOWERMENT
Rationale: Call to Action
- The Es of Compelling Prospects
- Tips on Leaving a Lasting Positive Impact
Check out our other Sales and Marketing-related training programs below:
Sales and Marketing Training in the Philippines
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