DEALING WITH DIFFICULT PEOPLE AT WORK: A SPEECH/TALK ON HOW TO DEAL WITH DIFFICULT CO-WORKERS

Dealing with Difficult Co-Workers Speaker in the Philippines

TALKING POINTS:

• Six (6) Most Difficult People at Work:
  • The Suck-ups
  • The Slaves of the Policy
  • Know-it-alls
  • Mr./Ms. Two-Face
  • The World Revolves Around Me
  • The Bully
• Fight or Flight?
  • A.I.R.A – Address It Right Away
• How Do We Deal With Them?
  • Deal with yourself first.
    • Root-Cause Analysis
  • Consult your boss.
  • Approach the person.
    • Separate the person from the issue.
    • Verbal, Vocal, and Visual
    • Meet halfway.
  • Follow through.
  • Get a go-between/mediator to intervene.