“RELATIONSHIP MARKETING: BUILD A STRONGER NATION THROUGH CUSTOMER RELATIONSHIP”
A Resource Talk on Relationship Marketing in the Philippines
Relationship Marketing Speaker in the Philippines
The best form of marketing is simply showing that you care.
RESOURCE TALK OVERVIEW:
Welcome to the “RELATIONSHIP MARKETING: BUILD A STRONGER NATION THROUGH CUSTOMER RELATIONSHIP” Resource Talk, focusing on Relationship Marketing in the Philippines.
This talk by our Relationship Marketing Speaker in the Philippines is dedicated to the idea that the best form of marketing is simply showing that you care. In a world where customer relationships are the cornerstone of business success, we explore how cultivating strong connections with customers can contribute not only to individual business growth but also to the advancement of the nation.
RESOURCE TALK GOAL:
The primary goal of this Relationship Marketing Resource Talk is to empower participants with the knowledge and skills to foster meaningful connections with customers, thereby enhancing the customer experience and, in turn, contributing to the betterment of the Philippines.
By the end of this talk, you will be equipped to understand the areas for improvement in customer service, learn how to build exceptional relationships with customers, and recognize the role of customer relationship marketing in nation-building.
RESOURCE TALK OBJECTIVES:
Throughout this talk, we will focus on achieving the following key objectives:
- Identify Areas for Improvement in Customer Service:
- Recognize common challenges faced by customer service personnel in today’s business landscape.
- Understand the importance of active listening, common sense, emotional intelligence, and solution-oriented thinking in customer interactions.
- Embrace the Customer-Centric Approach:
- Learn the importance of placing the customer at the center of product or service design, delivery, and pricing.
- Explore strategies for going the extra mile and delivering exceptional customer experiences.
- Cultivate the Passion to Serve:
- Understand the significance of serving customers with enthusiasm and a genuine smile.
- Discover how a passionate service attitude can enhance customer relationships.
- Explore the Role of Customer Relationship Marketing in Nation-Building:
- Examine how strong customer relationships can positively impact businesses, communities, and the nation as a whole.
- Discuss the potential economic and social benefits of nurturing customer loyalty and advocacy.
RESOURCE TALK POINTS:
TALK POINT #1: Areas For Improvement of Most Customer Service People Nowadays
- Don’t know how to listen actively
- Don’t have common sense
- Are too emotional
- Are not solution-oriented
- Can’t balance defending the company and identifying with the customer
- Can’t empathize
Customers are not always RIGHT but they always have the RIGHT to be treated RIGHT.
TALK POINT #2: How to Build a Great Relationship with Customers
- Always put the customer at the center of your product or service design, delivery, and pricing.
- Always go the extra mile.
- Always give the customers a great experience.
- Always have the passion to serve. Serve with a smile.
TALK POINT #3: How Can Customer Relationship or Relationship Marketing Contribute to Nation-Building?
Check out our other resource talks/speeches in the Philippines below:
Resource Speaker in the Philippines
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