IT TAKES TWO TO TANGO – A Handling Difficult Conversations with Stakeholders Training in the Philippines

A Corporate EnterTRAINment on Handling Difficult Conversations with Stakeholders – a 1-day Handling Difficult Conversations with Stakeholders Training in the Philippines

ENTERTRAINMENT OVERVIEW:

Our conversations with our stakeholders, be it our clients or customers or somebody else, will not always go our way or will not always be a walk in the park. We will always find ourselves in difficult situations with them, particularly difficult conversations.

The question now is how do we handle different difficult conversations with our stakeholders?

ENTERTRAINMENT GOAL:

In this 1-day Handling Difficult Conversations with Stakeholders Training in the Philippines, we will be given the competencies and the right attitude needed to handle difficult conversations with our stakeholders.

ENTERTRAINMENT OBJECTIVES:

To achieve the goal above in this 1-day Handling Difficult Conversations with Stakeholders Training in the Philippines, the participants should have been able:

• To first understand the root causes of difficult conversations with stakeholders by putting ourselves in their shoes and knowing where the dilemma originates
• To be proactive and not reactive with our responses/replies by considering both the company, our, and the stakeholders’ perspectives, tendencies, and expectations.
• To master the communication competencies needed to pull through a difficult conversation and arrive at a win-win conversation or resolution with the stakeholder.

ENTERTRAINMENT OUTLINE:

MODULE 1: THE CHALLENGES OF COMMUNICATING WITH STAKEHOLDERS

• Critical Remarks

• Unresponsiveness

• Uncooperation

MODULE 2: DIFFERENT DIFFICULT CONVERSATIONS

MODULE 3: THE POWER OF SETTING EXPECTATIONS AND STANDARDS

• Empathetic Analysis

• Proactive Communication vs Reactive Communications

MODULE 4: THE TRUE MEANING OF ACTIVE LISTENING

• The Fs of Active Listening

MODULE 5: THE ROLE OF ROOT CAUSE ANALYSIS IN EFFECTIVE STAKEHOLDER COMMUNICATION

• Asking the Right Questions the Right Way

MODULE 6: THE Vs OF ASSERTIVE COMMUNICATION IN DIFFICULT CONVERSATIONS

• Viewpoint – What we think and feel

  • Proper Mindset

• Verbal – What we say

  • Proper Word Choice

• Vocal – How we sound

  • Proper Delivery

MODULE 7: CLIENT RELATIONSHIP: NEVER BURN BRIDGES

• Collaborative Conversation vs Defensive Conversation

• The Fundamentals of Negotiation

If you need to check our other Communication-related training program offerings, check the link below.

Communication Training in the Philippines  

We have also written Communication-related blog articles. Check them out below:

Word You’ve Been Taught Are Filipinisms But Are Actually Not 

Ten Filipino Grammar Imperfections That Need to Be Corrected 

Ten Filipino Mispronunciations Most Might Have Never Thought Are Wrong 

The Goods of IMPRESSentation: Eleven Keys to Winning Hearts and Minds with Words Part 1

The Goods of IMPRESSentation: Eleven Keys to Winning Hearts and Minds with Words Part 2 

The Art of Assertiveness 

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