NAVIGATING WORKPLACE HARMONY

A One-day Corporate EnterTRAINment on Effective Grievance Management

Grievance Management Training Philippines

ENTERTRAINMENT OVERVIEW:

In this GRIEVANCE MANAGEMENT training in the Philippines, participants will learn how to handle workplace grievances effectively, fostering a harmonious environment.

We’ll explore local laws, cultural nuances, and practical strategies for resolving conflicts.

ENTERTRAINMENT GOAL:

By the end of this 1-day training, the goal is to equip participants with the knowledge and skills to address employee grievances fairly, promoting trust, communication, and productivity.

ENTERTRAINMENT OBJECTIVES:

To achieve the goal above, the participants should be able to:

• Understand the importance of grievance management in the workplace.
• Familiarize participants with relevant Philippine labor laws and regulations.
• Develop conflict resolution skills specific to Filipino cultural norms.
• Create a supportive environment for employees to voice concerns.

ENTERTRAINMENT HIGHLIGHTS:

MODULE I: INTRODUCTION TO GRIEVANCE MANAGEMENT

• Defining Grievances

  • Understanding What Constitutes a Workplace Grievance
  • Common Types of Grievances

• Legal Framework and Guidelines

  • Overview of the Labor Code of the Philippines
  • Employer Responsibilities in Handling Grievances

MODULE II: BUILDING AN EFFECTIVE GRIEVANCE POLICY

• Crafting a Clear Policy

  • Purpose and Scope of the Grievance Policy
  • Communicating the Policy to Employees

• Designating a Grievance Officer or Committee

  • Selecting Competent and Unbiased Individuals
  • Their Role in Grievance Resolution

MODULE III: THE GRIEVANCE PROCESS

• Filing a Grievance

  • Developing a User-Friendly Grievance Form
  • Encouraging Employees to Report Issues Promptly

• Investigating Grievances

  • Gathering Relevant Information
  • Ensuring Confidentiality and Impartiality

• Resolving Grievances

  • Mediation, Negotiation, and Other Resolution Methods
  • Balancing Employee Rights and Organizational Needs

MODULE IV: CULTURAL SENSITIVITY AND COMMUNICATION

• Filipino Cultural Norms

  • Understanding “Hiya” (Shame) and “Pakikisama” (Harmonious Relationships)
  • How Cultural Factors Impact Grievance Handling

• Active Listening and Empathy

  • Techniques for Effective Communication During Grievance Discussions
  • Building Trust with Employees

ENTERTRAINMENT METHODS: 

Below are the different methods that the trainer-facilitator will utilize to ensure a practical learning experience:

• Interactive workshops
• Case studies based on real-life scenarios
• Role-playing exercises
• Group discussions

Check out our other Human Resources training-related programs below:

Human Resources Training in the Philippines

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