RISE ABOVE THE FRAY: A TALK ON DEALING WITH DIFFICULT PEOPLE AT WORK

Dealing with Difficult People at Work Speaker in the Philippines

RESOURCE TALK OVERVIEW:

DEALING WITH DIFFICULT PEOPLE AT WORK SPEAKER IN THE PHILIPPINES: In today’s evolving workforce, understanding and effectively engaging with Millennials is paramount for organizations aiming to foster equality, diversity, and innovation.

This resource talk by our Dealing with Difficult People at Work Speaker in the Philippines delves into best practices and approaches for hiring Millennials in the Philippines, shedding light on their unique characteristics, expectations, and how organizations can leverage this insight to promote equality and diversity.

RESOURCE TALK GOAL:

By the conclusion of this resource talk, participants will have the knowledge and strategies needed to optimize their hiring practices, ensuring that they attract and retain Millennial talent while promoting equality and diversity within their organizations.

RESOURCE TALK OBJECTIVES

Throughout the resource talk, participants will:

1. Comprehend Millennials’ Characteristics: Gain a deep understanding of the ten major characteristics that define Millennials and drive their aspirations and expectations in the workplace.
2. Recognize Millennials’ Company Preferences: Understand what Millennials look for in a company, including factors such as a competitive edge, quality of leadership, and a sophisticated workplace.
3. Leverage Millennial Insights in Hiring: Learn how to incorporate Millennial insights into the talent acquisition process, from sourcing and attracting candidates to screening, interviewing, assessing, selecting, and ultimately hiring.
4. Promote Equality and Diversity: Discover strategies to ensure that hiring practices align with principles of equality and diversity, creating a workplace that is inclusive and welcoming to individuals of all backgrounds and generations.

RESOURCE TALK POINTS:

TALK POINT #1: How to co-exist with other people

• Realizing
• Appreciating
• Learning

TALK POINT #2: Six (6) Most Difficult People to Deal With at Work

• The Suck-ups
• The Slaves of the Policy
• Know-it-alls
• Mr & Ms. Two-Face
• The World Revolves Around Me
• The Bully

TALK POINT #3: FIGHT OR FLIGHT?

• A.I.R.A. (Address It Right Away)

TALK POINT #4: How to We Deal With Them?

• Deal with yourself first

  • Self-Assessment
  • Root-Cause Analysis

• Consult your boss

• Approach the person

  • Separate the person from the issue
  • Assertiveness
    • Verbal – What to say
    • Vocal – How to say what to say
    • Visual – How to look when saying what to say
  • Verbal – What to Say
    • Warm up first.
    • Cut to the chase but use the sandwich approach.
    • Listen more than you speak.
    • Request. Don’t Demand. Suggest. Don’t Command.
    • Avoid trigger words.
    • Collaborate
  • Vocal – How to Sound
    • Sound humble and modest but firm and sincere.
  • Visual – How to Look
    • Body Language

• Meet halfway.

• Follow through.

• Get a go-between to intervene.

Weak people revenge. Strong people forgive. Wise people ignore. 

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Resource Speaker in the Philippines

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