THE TEN COMMANDMENTS OF CUSTOMER SERVICE BASED ON THE Ps OF WORLD-CLASS CUSTOMER SERVICE: A CUSTOMER SERVICE TALK IN THE PHILIPPINES

Customer Service Speaker in the Philippines

TALK OVERVIEW:

In this resource talk by our Customer Service Speaker in the Philippines, we will explore the “10 Commandments of Exceptional Customer Service” that form the foundation of providing outstanding customer experiences.

These commandments will guide us in understanding the principles and best practices that can help create a customer-centric culture within your organization.

By focusing on these commandments, we can cultivate a mindset that prioritizes customer satisfaction and builds long-lasting relationships.

TALK GOAL:

The goal of this resource talk is to provide you with a deep understanding of the “10 Commandments of Exceptional Customer Service.”

TALK POINTS:

During our discussion, we will delve into each of these commandments, providing practical insights and real-world examples to empower you and your team to excel in customer service.

1. Thou shalt put the customer at the center of your product or service design, delivery, and pricing.
2. Thou shalt put thyself in thy customer’s shoes.
3. Thou shalt present thy product or service well.
4. Thou shalt always put thy best foot forward.
5. Thou shalt have the propensity to serve and take care of thy customers.
6. Thou shalt have the positive pride in thyself, company, products, or services.
7. Thou shalt have passion in order to provide thy customers a great experience.
8. Thou shalt not only establish customer value but also contribute positive values.
9. Thou shalt coach, mentor, or train thy personnel on the knowledge, skills, and attitude of customer service.
10. Thou shalt always try to meet thy customers’ expectations based on commitments.

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Resource Speaker in the Philippines

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