BE A TOTAL PACKAGE LEADER: A BASIC LEADERSHIP AND MANAGEMENT TRAINING IN THE PHILIPPINES

PROGRAM GOAL:

With this 2-day Basic Leadership and Management Training in the Philippines, our goal is to prepare new supervisors and potential leaders for the challenging yet exciting task of being a leader and a manager.

PROGRAM OBJECTIVES:

By the end of this 2-day Basic Leadership and Management Training in the Philippines, the participants should have been able to:

• Know about what and who a supervisor is and what one does thoroughly.
• Transition from being a rank-and-file or a co-worker to being a supervisor with ease.
• Diagnose and build a team equipped to become effective and results-oriented.
• Master and apply the four basic functions of management with high regard to business results, quality, and relationships.
• Exhibit good manners and the right conduct as a leader while showing efficiency in managing self, others, and priorities.

PROGRAM HIGHLIGHTS:

 Module 1: Supervisor 101

• Defining a supervisor
• Duties and responsibilities of a supervisor
  • To self
  • To subordinates
  • To fellow supervisors
  • To management
  • To client
  • To customers
• Good Manager | Bad Manager

Module 2: Transitioning from a Co-Worker to a Supervisor

• Paradigm shift
• Setting expectations and building connections
• Balancing relationships and work
  • Discouraging favoritism

Module 3: Diagnosing and Building a Powerful Team

• Diagnosing a team and studying their dynamics
  • Observation
  • Individual Discussion
  • Group Discussion
  • Management Consultation
  • Previous Supervisor Discussion
• The stages of team development and their relation to team building
• Winning Staff Over: Gaining people’s trust, earning respect, and building credibility

Module 4: The Allen Management Wheel and the Four Management Functions

Module 5: Planning (Operational)

• Where are we now?
  • Environmental Scanning
• Where will we be?
  • Forecasting (Planning Premises)
• Where do we want to be and how do we get there?
  • Establishing Direction: Developing SMARTER goals, objectives, and strategies
• What are we going to do?
  • Action Planning and Contingency Planning
• Problem Solving and Decision-making
• Developing policies, procedures, and processes
  • (Derivative Planning)
• How do we measure our progress?
  • Plan Appraisal and Follow-thru

Module 6: Organizing

• Aligning Goals
  • Organization
  • Department
  • Individual
• Identification and Organization
• Tasking
  • Five As of Giving Instructions or Assigning Taks (Assignment, Authority, Accountability, Amplitude, Allocation)
• Delegating
  • Specialization
  • Generalization
• Communication Structure
  • Reporting relationships/Interdependence
  • Communication Method

Module 7: Leading

• Leadership Style
  • Communication Styles
  • Learning Styles
  • Personality Differences
  • Cultural Diversity
• Motivating
  • Counseling
  • Positive Reinforcement
    • Rewards and Recognition
• Inspiration
  • Role-modeling
• Communicating
  • Assertiveness
    • Positive Scripting
    • Request not Demand, Suggest not Command
  • Sensitivity
• Conflict Resolution
• Employee Growth and Development
• Basic Change Management

Module 8: Controlling

• Developing standards or setting goals
• Performance Management:
  • Measuring performance
  • Evaluating performance
  • Correcting performance
    • Coaching using the R.E.S.U.L.T.S™ methodology

Module 9: Self and Priorities Management

Module 10: Leadership Etiquette