STRATEGIC, CREATIVE, AND INNOVATIVE APPROACH TO SALES MANAGEMENT AND THE WONDERS OF CUSTOMER EXPERIENCE – AN ADVANCED SALES AND CUSTOMER SERVICE TRAINING IN THE PHILIPPINES
A Corporate EnterTRAINment on Advanced Sales and Customer Service – a 1-day Advanced Sales and Customer Service Training in the Philippines
ENTERTRAINMENT GOAL:
This 1-day Advanced Sales and Customer Service Training in the Philippines is designed to empower participants with the knowledge and skills to excel in sales and customer service across various channels.
This one-day training program focuses on combining the art of selling with exceptional customer experience, enabling participants to positively impact their company’s reputation and financial success.
Through interactive sessions and practical exercises, attendees will gain insights into assertive communication, online and face-to-face selling, tele-sales techniques, objection handling, and the strategic use of customer experience.
ENTERTRAINMENT GOAL:
By the end of this one-day Advanced Sales and Customer Service Training in the Philippines for the target participants, they should have known, understood, appreciated, and started applying additional best practices in selling face to face, online, and over the phone and leveraging Customer Experience as a better overall strategy in Customer Service.
ENTERTRAINMENT OBJECTIVES:
To achieve the aforementioned goal, the participants should be able to:
- Positivize their responses to mitigate negative interpretations from leads and prospects.
- Maximize digital selling as a reliable added channel for selling.
- Perform consultative selling instead of traditional selling to bolster sales further.
- Execute world-class telecalls to aid in sales generation.
- Correct and enhance their customers’ experience with their products and employees to push the branding and reputation of the company and attract more financials.
ENTERTRAINMENT OUTLINE:
MODULE 1: APPLICATION OF ASSERTIVE COMMUNICATION IN SALES
- The Use of Positive Framing or Scripting: Sales Achievement is All About Excellent Word Choice
MODULE 2: BEST PRACTICES IN ONLINE SELLING
- Know Where to Sell Best Online: Online Platforms as an Additional Stream of Income
- Appreciating the Return on Investment in Boosting Advertisements
MODULE 3: BEST PRACTICES IN FACE-TO-FACE SELLING
- To Sell, Don’t Sell: CounSELLing as the New Way of Selling
- Mastering Non-Verbal Communication in Attracting Prospects
MODULE 4: BEST PRACTICES IN TELESALES
- Mastering the Call Flow
- The Dos and Don’ts in Selling Over the Phone
MODULE 4: MANAGING OBJECTIONS LIKE A PRO
- The Psychology of Rebuttals
- Best Recommended Spiels in Objections and the Concepts Behind Them
MODULE 5: LEVERAGING CUSTOMER EXPERIENCE VS CUSTOMER SERVICE
- Designing Your Company’s Customer Journey/Experience Map
- Managing Complaints and Escalations Ethically and Professionally
NOTE: This is just our off-the-shelf training outline. The detailed training agenda/timetable will be designed once the engagement commences and once specific needs surrounding the outline have been understood and taken into account.
Check out our other Sales and Marketing-related training programs below:
Sales and Marketing Training in the Philippines
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