LISTENING ALONE IS THE SOLUTION: AN ACTIVE LISTENING TRAINING IN THE PHILIPPINES
A Corporate EnterTRAINment on Active Listening Skills – A 1-day Active Listening Training in the Philippines
ENTERTRAINMENT OVERVIEW:
This 1-day Active Listening Training in the Philippines is designed to equip participants with the essential skills and knowledge needed to become effective active listeners.
Through interactive discussions, exercises, and practical applications, participants will learn the art of active listening and understand its significance in achieving individual, team, and organizational goals.
They will explore various levels of listening, overcome barriers, and master the components and key steps of active listening.
Additionally, participants will discover the nine Fs of active listening and the role of non-verbal communication in enhancing their listening skills.
ENTERTRAINMENT GOAL:
The goal of this 1-day Active Listening Training in the Philippines is to enable participants to grasp the fundamentals of active listening, overcome listening barriers, and apply active listening techniques effectively in their personal and professional lives.
By the end of the training, participants should be capable of actively listening to others, comprehending their messages, and responding in a way that fosters better communication, problem-solving, and collaboration.
This training ultimately aims to enhance participants’ communication skills and contribute to the achievement of individual, team, and organizational objectives.
ENTERTRAINMENT OBJECTIVES:
At the end of this 1-day Active Listening Training in the Philippines, the participants should have been able to
- Understand the different practical concepts involved in active listening and how to perform it.
- Listen actively amidst the barriers and to be able to do it with the end goal of the activity achieved.
- Appreciate the significant role active listening contributes to the achievement of individual, team, and organization goals and objectives.
ENTERTRAINMENT OUTLINE:
MODULE 1: ACTIVE LISTENING 101
- Definition of Active Listening
- Benefits and Practical Uses of Active Listening
- Barriers to Active Listening and How to Overcome Them
MODULE 2: LEVELS OR TYPES OF LISTENING
- Ignoring
- Pretending
- Selective
- Attentive
- Empathic
- Active
MODULE 3: COMPONENTS OF ACTIVE LISTENING (HAWAII PIE-O)
MODULE 4: KEY STEPS IN THE ACTIVE LISTENING PROCESS
- Comprehending
- Retaining
- Responding
MODULE 5: THE NINE FS OF ACTIVE LISTENING
- Focus
- Feel
- Fact-find
- Let them Finish
- Never Foretell
- Formulate
- Follow through
- Recap Facts
- Maximize your Forms
MODULE 6: PARAPHRASING VS PARROTING
MODULE 7: ROLE OF NON-VERBALS IN ACTIVE LISTENING
MODULE 8: VERBAL AND NON-VERBAL PROOFS OF ACTIVE LISTENING
ENTERTRAINMENT METHODOLOGIES:
NOTE: The aforementioned topics and sub-topics will be supported by the following:
- Pre-Topic Introduction Activities
- Topic-related Icebreakers
- Practical Application Exercises
Check out our other Customer Service competencies-related training programs below:
Customer Service Training in the Philippines
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