COMMUNICATION SKILLS COACHING NEEDS ANALYSIS (CNA) CONSULTANCY SERVICE IN THE PHILIPPINES
19-DAY COACHING NEEDS ANALYSIS/ASSESSMENT CONSULTANCY SCOPE OF WORK
Communication Skills Coaching Needs Analysis (CNA) Consultant in the Philippines
CONSULTANCY OVERVIEW
STEP |
DESCRIPTION |
DELIVERABLES |
TIMELINE |
Step 1: Develop assessment criteria |
Create a comprehensive assessment framework focusing on Pronunciation, Accent, Vocabulary, Grammar, Speech Delivery, and Conversational Skills | Customized Assessment Criteria Document | 3 days |
Step 2: Design assessment tools |
Prepare assessment tools including Questionnaires, Pronunciation Tests, Call Listening, Individual Interviews, and Role-Playing Scenarios | Set of Assessment Tools and Materials | 5 days |
Step 3: Schedule assessment sessions |
Coordinate with HR, the Manager, and the employees to schedule individual assessment sessions | Confirmed Schedule for Assessment Sessions | 2 days |
Step 4: Conduct individual assessments |
Perform one-on-one assessments with each of the employees and the manager | Recorded Assessment Sessions and Initial Observations | 3 days |
Step 5: Analyze assessment data |
Evaluate the results of the assessments to identify areas for improvement for each individual | Detailed Assessment Report for Each Employee Highlighting Strengths and Areas For Improvement | 3 days |
STEP |
DESCRIPTION |
DELIVERABLES |
TIMELINE |
Step 6: Developing coaching plan |
Based on the assessment results, create a personalized coaching plan for each employee | Individual Coaching Plans Tailored to Specific Needs | 2 days |
Step 7: Review with the client |
Present the findings and proposed coaching plans to the client for approval | Presentation and Client Feedback | 1 day |
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