THE FIRST AND BEST TO RELATE IS THE FIRST AND BEST TO CELEBRATE

An 8-hour Corporate EnterTRAINment on Building Strong Customer Relationships

Customer Relationship-Building Training in the Philippines

ENTERTRAINMENT OVERVIEW:

This 8-hour face-to-face training is designed for sales professionals who want to enhance their ability to build meaningful and lasting relationships with customers.

The training will equip participants with essential skills, strategies, and techniques to connect with customers on a deeper level, fostering trust and loyalty.

Through interactive sessions, real-world scenarios, and practical exercises, participants will gain valuable insights into relationship-building and its impact on driving sales success.

ENTERTRAINMENT GOAL:

To empower sales professionals with the knowledge and skills necessary to establish and nurture strong customer relationships, leading to increased customer satisfaction and improved sales performance.

ENTERTRAINMENT OBJECTIVES:

By the end of the training, the participants should be able to:

• Understand the importance of relationship-building in sales.
• Identify and overcome common barriers to building customer relationships.
• Utilize effective communication techniques to connect with customers.
• Apply strategies for building trust and credibility.
• Implement follow-up and nurturing practices to maintain long-term customer relationships.

ENTERTRAINMENT HIGHLIGHTS:

Module 1: Foundations of Relationship Building

• The Role of Relationships in Sales
  • Importance of Repeat Business and Referrals
  • The Link Between Customer Relationships and Sales Success
• Barriers to Building Customer Relationships
  • Overcoming Skepticism and Mistrust
  • Handling Rejection and Objections Gracefully

Module 2: Effective Communication for Connection

• Active Listening Skills
  • Techniques for Attentive and Empathetic Listening
  • Asking Open-Ended Questions to Uncover Customer Needs
• Nonverbal Communication
  • Reading Body Language and Cues
  • Using Appropriate Eye Contact and Gestures
• Tailoring Communication Styles
  • Adapting Communication to Customer Personalities
  • Recognizing and Adjusting to Verbal and Nonverbal Cues

Module 3: Building Trust and Credibility

• Consistency and Reliability
  • Meeting Commitments and Expectations
  • Honesty and Transparency in Interactions
• Product and Industry Knowledge
  • Demonstrating Expertise and Addressing Customer Concerns
  • Sharing Relevant Insights and Information
• Personalizing the Sales Experience
  • Remembering Customer Preferences and Details
• Going the Extra Mile to Exceed Expectations

Module 4: Follow-Up and Nurturing Strategies

• The Art of Follow-up
  • Timely and Personalized Follow-up After Interactions
  • Demonstrating Genuine Interest in Customer Well-being
• Providing Value Through Content
  • Sharing Relevant Sources and Information
  • Positioning Yourself as a Trusted Advisor
• Long-Term Relationship Management
  • Setting Reminders for Regular Check-ins
  • Handling Customer Concerns and Changes Over Time

ENTERTRAINMENT METHODOLOGY:

To ensure learning retention, we will leverage the following methods:

• Role-Play Exercises based on Real-World Scenarios
• Concepts Application
• Feedback Provision and Improvement Guidance
• Individual Action Plans
• Brief Assessment to gauge participants’ understanding of the training content and their ability to apply I in real-world scenarios

Check out our other Customer Service and Sales and Marketing-related training programs below:

Customer Service Training in the Philippines

Sales and Marketing Training in the Philippines

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MSS Business Solutions