BUSINESS PROCESS MANAGEMENT AND ENHANCEMENT – A BUSINESS PROCESS MANAGEMENT TRAINING IN THE PHILIPPINES

A Corporate EnterTRAINment on Process Management – A 2-day Business Process Management Training in the Philippines

by Ms. Vivian Cruz and Ms. Rose Pangan, MSS Business Solutions’ member/resident trainers, speakers, and consultants

ENTERTRAINMENT OVERVIEW:

Business process modeling visualizes how the processes are performed and who/what functions own and perform these processes.  Through this, there will be a focus on analyzing and optimizing the business process architecture to support the attainment of company’s goals and objectives.  It aligns and integrates business processes for the organization to behave as a single entity with interconnecting parts, which significantly increases the value of your end-service.

In the 2-day Business Process Management Training in the Philippines, participants will be immersed on how to create and integrate business process models, calibrate visual tools and templates to be used to ensure uniformity and alignment, build responsibility and accountability between and among process owners, identify potential risks that will impact the business processes and continuously improving the business operations through use of business process maps. 

ENTERTRAINMENT GOAL:

The overall goal of this 2-day Business Process Management Training in the Philippines is to equip participants with the knowledge, skills, and tools necessary to effectively manage and optimize business processes within their organizations.

By the end of the training, participants should be able to: “Enable participants to create, integrate, and optimize business process models, establish accountability through RACI methodology, conduct time and motion studies, identify and mitigate potential risks, and identify non-value adding activities using Lean tools, all aimed at enhancing organizational efficiency and alignment with strategic objectives.”

This comprehensive training program will empower participants to take a structured approach to business process management, enabling them to drive improvements, enhance collaboration, and ensure that their organizations operate as unified entities focused on delivering value and achieving their goals.

KEY LEARNING OUTCOMES:

By the end of this two-day workshop, the participants will be able to:

• Create process map for the organization using a methodology applicable and suitable to the organization’s needs.
• Delineate role to achieve clarity and harness collaboration through RACI approach.
• Conduct time and motion studies to determine the time spent for each of the sub-component of the business process.
• Identify risks that can potentially impact the business processes and be able to mitigate it.
• Identify non-value adding activities and wastes in the process using Lean tools.

ENTERTRAINMENT OUTLINE:

DAY ONE

MODULE 1: ORGANIZATION DESIGN AND DEVELOPMENT

• The need to continuously evolve as an organization
• A review of the 7S of McKinsey
  • Strategy
  • Structure
  • Style
  • Staff
  • Skills
  • Shared values
  • Systems

MODULE 2: BUSINESS PROCESS MODELING

• Business process models
• Business process modeling tools
  • Context diagram
  • Functional flow diagram
  • Flow chart diagram
  • Cross functional flow diagram

MODULE 3: R.A.C.I.

• RACI defined
• Benefits of RACI
• RACI tips and traps
• Applying RACI to business process maps

DAY TWO

MODULE 4: TIME AND MOTION STUDIES

• What is TMS?
• Value of conducting TMS in the organization
• How to effectively run TMS across the organization
• Interpreting TMS results

MODULE 5: RISK IMPACT ASSESSMENT

• What is risk?
• Why mitigate risk?
• Risk assessment and mitigation plan

MODULE 6: INTROUCTION TO LEAN

• Lean as a continuous improvement tool
• Identification of non-value adding activities
• What is waste (Downtime)?
• Lean tools to reduce waste

ENTERTRAINMENT METHODOLOGY:

The program revolves around learning by doing which comprises 70% learning by doing, 20% coaching and mentoring, and 10% discussion on theories and conceptual framework.   The program will be facilitated by our training facilitators, Ms. Vivian Cruz on Day 1 and Ms. Rose Pangan on Day 2. 

Ms. Vivian Cruz is a seasoned human resources business leader who has been involved in successful organization transformation projects. 

Ms. Rose Pangan, on the other hand, is a Quality management systems expert, a Certified ISO Lead Auditor Trainer, and a Certified Lean Practitioner. 

The two respectable leaders in the industry have been engaged by start-up and reputable organizations as Consultants to work with them in creating the business process of the future state of the organization.

If you are interested in engaging our world-class employee training service and bring this Business Process Management Training in the Philippines in-house in your company, just give us a call at (02) 7255 5568 or email us at info@mssbizsolutions.com.

Try to check out our other communication-related training programs you can enroll your employees into or bring as an in-house training in your company below:

PRODUCTION AND OPERATIONAL EXCELLENCE TRAINING IN THE PHILIPPINES

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