MANAGING DIFFICULT CONVERSATIONS AT WORK TRAINING IN THE PHILIPPINES
An Corporate EnterTRAINment on Managing Difficult Conversations at Work – a 1-day Managing Difficult Conversations at Work Training in the Philippines
ENTERTRAINMENT OVERVIEW:
As Filipinos, one of our stereotype identities/characteristics is that we are non-confrontational. Not a lot of us are expressive and assertive. If we have an issue with a co-worker, regardless whether he/she is a peer, a superior, or a direct report, we would rather keep it to ourselves than approach a person, face to face or online, and talk about it. We would rather bottle it up than force ourselves into a situation that might make us uncomfortable or awkward.
This 1-day Managing Difficult Conversations at Work Training in the Philippines program EnterTRAINs the target participants on being able to deal with and manage difficult conversations be it with our own boss, our subordinate, or our own same-level co-worker.
ENTERTRAINMENT GOAL:
By the end of this 1-day Managing Difficult Conversations at Work Training in the Philippines, the participants should have been able to manage difficult conversations, whatever they may, at work professionally, positively, and effectively.
ENTERTRAINMENT OBJECTIVES:
To achieve the goal above in this 1-day Managing Difficult Conversations at Work Training in the Philippines, the participants should:
- Deeply understand what difficult conversations are and why they ought to be approached and addressed
- Gain the right attitude and helpful skills to be able to manage difficult conversations at work
- Help influence an organization that is open to and supportive of a work culture that positively manages difficult conversations at work.
ENTERTRAINMENT OUTLINE:
MODULE ONE: EVERYTHING ABOUT DIFFICULT CONVERSATIONS
- What is a Difficult Conversation at Work?
- Different Kinds of Difficult Conversations at Work
- Why Do Some Employees Hesitate or Are Afraid to Engage in Difficult Conversations
- Negative Impact of Avoiding Difficult Conversations at Work
MODULE TWO: BEST PRACTICES IN MANAGING DIFFICULT CONVERSATIONS AT WORK
- Gather your confidence and optimism.
- Set your goal and objectives.
- Position with the right approach.
- Set the right expectations the right way at the onset of the conversation/s.
- Be two-way. Be generous. Be fair/equal.
- Analyze the root cause/s.
- Balancing Ethos, Pathos, and Logos.
- Listen as much as you express your side.
- Put yourself in each other’s shoes.
- Solve and address together.
- Collaboratively create an action plan.
MODULE THREE: THE Vs OF COMMUNICATION AND THEIR ROLE IN MANAGING DIFFICULT CONVERSATIONS:
- Viewpoint: How we think
- Verbal: What we say
- Vocal: How we sound
- Visual: How we look
MODULE FOUR: TIPS TO HABITUALIZE DIFFICULT CONVERSATIONS
- Emotional Intelligence
- Mind setting
- Proactiveness
- Strong Encouragement
- Positive Phraseology
If you are interested in engaging our world-class employee training service and bring this Managing Difficult Conversations Training in the Philippines in-house in your company, just give us a call at (02) 7255 5568 or email us at info@mssbizsolutions.com.
Any of these good reads related to communication in the workplace might interest you:
How to Deal with a Demanding Boss
How to Give Feedback to a Person Who Never Wants One
Try to check out our other communication-related training programs you can enroll your employees into or bring as an in-house training in your company below:
COMMUNICATION SKILLS TRAINING PROGRAMS IN THE PHILIPPINES
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