WRITE IT RIGHT: A BUSINESS CORRESPONDENCE TRAINING IN THE PHILIPPINES

A One-day Corporate EnterTRAINment on Written English and Business Correspondence

ENTERTRAINMENT GOAL:

To compose effective and no-nonsense business correspondence that sends across the right message and that contributes to the company’s success.

ENTERTRAINMENT OBJECTIVES:

By the end of this Business Correspondence Training in the Philippines, the participants should have been able to:

• Compose business correspondence that complies with the internationally accepted and standards rules for formatting, organization, spacing, and styling.
• Reflect correct grammar and accurate thought organization when writing business correspondence.
• Appreciate and live the vital role business correspondence plays in effective communication and business success.

ENTERTRAINMENT OUTLINE:

1. What is Business Correspondence?

1. Organizational and Stakeholder Impact of Business Correspondence

1. *Types of Business Correspondence
   1. Business Letter
   2. Business Reports
   3. Business Email
   4. Business Memo
   5. Minutes of the Meeting (MOM)
   6. Text Messages (SMS)
   7. Social Media

*This training is only going to cover and focus on letter, email, and memo

Business Letter

• Sample Business Letters

• How to Write a Business Letter
  • Determining your Goal and Objectives
  • Parts of a Business Letter and Formatting (Styles, Margins, Spacing, etc.)
    • Letter Head or Return Address
    • Dateline
    • Inside Address
    • Greeting or Salutation
    • Body of the Letter or Content
    • Complimentary Close
    • Signature Block
    • Other Parts
  • Outlining the Content
    • First Paragraph – Introduction or Preview
    • Middle Paragraph – Details or Elaboration
    • Closing Paragraph – Conclusion or Call to Action
    • Proofreading
  • Common Human Misconceptions and Errors
  • Writing an Effective Content (AIDA Formula)

Business Email

• Different Functions of Email

• Advantages and Disadvantages of Email

• How Email/Emailing Contributes to the Company’s Success

• How to Write a Business Email
  • Determining your Goal and Objectives
  • Parts of a Business Email and Formatting (Format, Spacing, etc.)
    • To Field
    • CC/BCC Field
    • Subject Field
    • Greeting
    • Body of the Email or Content
    • Complimentary Close
    • Signature Block
  • Outlining the Content
    • First Paragraph – Introduction or Preview
    • Middle Paragraph – Details or Elaboration
    • Closing Paragraph – Conclusion or Call to Action
    • Proofreading

Business Memorandum

• What is a Memo For?

• Types of Memorandum

• Business Letter vs Business Memorandum: Which is Which for What?

• How to Write a Business Memo
  • Determining your Goal and Objectives
  • Parts of a Business Email and Formatting (Format, Margins, Spacing, etc.)
    • Heading
    • Subject
    • Body of the Memo or Content
      • Opening
      • Body
      • Closing
  • Outlining the Content
    • First Paragraph – Introduction or Preview
    • Middle Paragraph – Details or Elaboration
    • Closing Paragraph – Conclusion or Call to Action
    • Proofreading

The Seven Cs of Communication

Grammar Refresher

• Mortal Sins of Written Grammar
  • Subject-Verb Disagreement
  • Verb Tense Lapses
  • Preposition Misuse
  • Literal Translations / Context Errors
  • Filipinisms/Filipinoisms

RECOMMENDATION:

To align the business goal in relation to this training need, the facilitator requests a thorough training needs analysis to determine the areas for improvement or the lack of knowledge and skills.

Check out our other Communication Skills programs here:

Comunication Skills Training in the Philippines