MAKING THE CONNECTION: ENGAGING PROSPECTS AND CLOSING SALES OVER THE TELEPHONE: A Telesales Speaker in the Philippines
A Corporate EnterTrainment on Telesales in the Philippines
By the end of this one-hour resource talk on Telesales in the Philippines, the participants are ready to actively involve their potential customers or clients and guarantee a sale even when the interaction is over the telephone.
POINT ONE: MAKING A GREAT FIRST IMPRESSION IN SECONDS
Whether it’s incoming or outgoing, we, in general, have a stigma against sales people. We can’t do something about their preconceptions and initial reactions. However, we can mitigate them by starting right to end right. This portion of the talk coaches the participants on how to get potential customers’ attention with the right verbal and vocal momentum.
POINT TWO: THE POWER OF SMALL TALK
Selling over the phone is nothing short of establishing a relationship with a complete stranger. To do this, we need to think and act like the prospect. What makes us interested and wanting to know more? This portion of the talk coaches the participants on building a connection through small talks and exchanging pleasantries.
POINT THREE: ENGAGEMENT IS EMPATHY
Selling over the telephone is all about making it sound we’re on our customer’s side, that we got their back, and whatever their business or individual situation is, we’re there every step of the way even though we haven’t met them in person yet. This portion of the talk makes the participants understand that people are emotional by nature and that leveraging and mirroring these emotions never stop working wonders in sales.
POINT FOUR: WE DON’T SELL, WE COUNSELL
When people are sold, regardless if it’s a need or only a want, the knee-jerk response is ‘not now’ or ‘later’. Knowing the Filipino mentality, we have the tendency to say no right off even when it’s a yes and vice versa. This portion coaches the participants on framing our words and tailoring our approach to come across recommending, suggesting, and being consulted than rubbing in that we’re selling.
POINT FIVE: WRAPPING IT ALL UP WITH EMPOWERMENT
Nothing beats making a potential customer educated, equipped, encouraged, engaged, entertained, and empowered. When the solution, be it a product or a service, doesn’t only add value to the organization but also empowers them to attain their vision and mission, the immediate answer to a proposal is likely a yes.