“RELATIONSHIP MARKETING: BUILD A STRONGER NATION THROUGH CUSTOMER RELATIONSHIP”

Relationship Marketing Speaker in the Philippines

The best form of marketing is simply showing that you care.

Areas For Improvement of Most Customer Service People Nowadays

• Don’t know how to listen actively
• Don’t have common sense
• Are too emotional
• Are not solution-oriented
• Can’t balance defending the company and identifying with the customer
• Can’t empathize

Customers are not always RIGHT but they always have the RIGHT to be treated RIGHT.

How to Build a Great Relationship with Customers

• Always put the customer at the center of your product or service design, delivery, and pricing.
• Always go the extra mile.
• Always give the customers a great experience.
• Always have the passion to serve. Serve with a smile.

How Can Customer Relationship or Relationship Marketing Contribute to Nation-Building?