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Dealing with Difficult People at Work Speaker in the Philippines

Dealing with Difficult People at Work Speaker in the Philippines

RISE ABOVE THE FRAY: A TALK ON DEALING WITH DIFFICULT PEOPLE AT WORK

Dealing with Difficult People at Work Speaker in the Philippines

TALKING POINTS:

How to co-exist with other people

  • Realizing
  • Appreciating
  • Learning

Six (6) Most Difficult People to Deal With at Work

  • The Suck-ups
  • The Slaves of the Policy
  • Know-it-alls
  • Mr & Ms. Two-Face
  • The World Revolves Around Me
  • The Bully

FIGHT OR FLIGHT?

  • A.I.R.A. (Address It Right Away)

How to We Deal With Them?

  • Deal with yourself first
    • Self-Assessment
    • Root-Cause Analysis
  • Consult your boss
  • Approach the person
    • Separate the person from the issue
    • Assertiveness
      • Verbal – What to say
      • Vocal – How to say what to say
      • Visual – How to look when saying what to say
    • Verbal – What to Say
      • Warm up first.
      • Cut to the chase but use the sandwich approach.
      • Listen more than you speak.
      • Request. Don’t Demand. Suggest. Don’t Command.
      • Avoid trigger words.
      • Collaborate
    • Vocal – How to Sound
      • Sound humble and modest but firm and sincere.
    • Visual – How to Look
      • Body Language
  • Meet halfway.
  • Follow through.
  • Get a go-between to intervene.

Weak people revenge. Strong people forgive. Wise people ignore. 

 

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