The Leader in EnterTRAINment and Development

Process Improvement Training in the Philippines


A Corporate EnterTrainment on Process Improvement

by Ed Flores, our partner trainer, speaker, and consultant


Process Improvement is the proactive activity of improving existing business processes in an organization to achieve better efficiency (i.e. Cost) and effectiveness (i.e. Quality and Delivery). It involves a systematic approach which follows a specific methodology such as Lean Manufacturing, Kaizen, and Six Sigma that have different tools and techniques depending on the type of problem at hand. Processes can either be modified or complemented to achieve the desired goal.

Process Improvement is a continuous practice and should be supported by change management to sustain the gains. When executed successfully, the results can be measured in the improved product quality, customer satisfaction, customer loyalty, increased productivity, development of the skills of employees, reduced cost of operation, and overall increased profit.


By the end of the training, the participants would be able to learn the appropriate process improvement methodology that is suitable to enhance the business performance of the organization and be more competitive. Participants would also know how to pick the right project and plan for its completion


Among others, the following will be discussed: 

  • Process Improvement Methodologies per project type
    • Six Sigma approach – focuses on projects involving reduction of variation and quality
    • Lean approach – focuses on projects involving speed of delivery
    • Kaizen approach – focuses on improving ways of working
  • Process Improvement techniques in identifying areas for improvement/implementation
    • Value Stream Mapping – to identify the weakest link or non-value adding steps in the process that can be improved
    • Cost of Quality – to identify hidden costs and reduce, if not eliminate
    • Failure Mode and Effect Analysis – to identify potential risk areas that need to be mitigated or prevented from happening
    • Voice of the Customer (VOC) – to identify critical to customer requirements using KANO model
  • Project Planning
    • Understanding the elements of Project Planning
    • Define work breakdown, work packages, and dependencies
      • Learning the basic GANTT chart
      • Understand milestone, tollgate, and critical path
    • Budgeting and resourcing
      • RACI chart to define responsibilities and accountabilities
      • Learn how to estimate calculation of project benefits
    • Problem solving and implementation
      • Recognizing and prioritizing problems or process issues
      • Implementing change management
      • Implementing problem solving or project management (i.e. A3, DMAIC, Kaizen, etc.)
      • Closing and celebrating problem success
    • Process Standardization
      • Implementing Process Control Management
      • Understanding Documentation thru ISO 9000 standards
      • Designing and implementing Standard Work
    • Process Improvement Governance
      • Understanding the different process improvement deployments
      • Creating Process Improvement Office: Structure, Roles, and Responsibilities
      • Creating Project Review Board: Structure, Objective, and Implementation
      • Implementing Culture Building programs to promote process improvement DNA

Who should attend: Managers, Engineers and Supervisors in service or manufacturing

Phone: (Globe) (02) 919-2734 | (PLDT) (02) 260-5081 | (PLDT Landline Plus (02 697-0960
Mobile: (Globe) 0915-749-5467 | (Smart) 0939-217-2755
Unit A2, Block 8, Lot 8, Buenmar Avenue, Phase 4
Greenland Executive Village, Brgy San Juan, Cainta, Rizal 1900