MSS BUSINESS SOLUTIONS (formerly Myron Sta. Ana Training & Consultancy Services)

The Leader in EnterTrainment and Development

Conflict Resolution Training in the Philippines

Conflict Resolution Training in the Philippines

SAME VISION, NO COLLISION: A CONFLICT RESOLUTION TRAINING IN THE PHILIPPINES

A One-day Corporate EnterTrainment on Resolving Employee Conflicts in the Workplace

MODULE 1 – Workplace Conflict 101

  • Definition of Conflict
  • Causes of Workplace Conflict
  • Types of Workplace Conflicts
  • Importance of Resolving Conflicts in the Workplace
  • Skills Necessary in Resolving Conflicts
    • Negotiation
    • Assertiveness
    • Mediation

MODULE 2 – Methods of Resolving Conflicts

  • Compete
  • Collaborate
  • Compromise
  • Avoid
  • Accommodate

MODULE 3 – How to Facilitate Resolution of Conflicts

  • Steps to Resolving Conflicts in the Workplace

MODULE 4 – Dos and Don’ts of Resolving Conflicts

  • Conflict Resolution Etiquette

MODULE 5 – How to Manage Work Relationships and Avoid Damaging Conflicts

  • Prevention and Deterrence of Damaging Workplace Conflicts
  • Harmonizing and Strengthening Work Relationships
  • Performing and Exceeding Despite Differences
Phone: (Globe) (02) 919-2734 | (PLDT) (02) 260-5081
Mobile: (Globe) 0936-988-6199 | (Sun) 0933-232-6149
Unit A2, Block 8, Lot 8, Buenmar Avenue, Phase 4
Greenland Executive Village, Brgy San Juan, Cainta, Rizal 1900