SAME VISION, NO COLLISION: A CONFLICT RESOLUTION TRAINING IN THE PHILIPPINES
A One-day Corporate EnterTrainment on Resolving Employee Conflicts in the Workplace
MODULE 1 – Workplace Conflict 101
- Definition of Conflict
- Causes of Workplace Conflict
- Types of Workplace Conflicts
- Importance of Resolving Conflicts in the Workplace
- Skills Necessary in Resolving Conflicts
- Negotiation
- Assertiveness
- Mediation
MODULE 2 – Methods of Resolving Conflicts
- Compete
- Collaborate
- Compromise
- Avoid
- Accommodate
MODULE 3 – How to Facilitate Resolution of Conflicts
- Steps to Resolving Conflicts in the Workplace
MODULE 4 – Dos and Don’ts of Resolving Conflicts
- Conflict Resolution Etiquette
MODULE 5 – How to Manage Work Relationships and Avoid Damaging Conflicts
- Prevention and Deterrence of Damaging Workplace Conflicts
- Harmonizing and Strengthening Work Relationships
- Performing and Exceeding Despite Differences
