MSS BUSINESS SOLUTIONS (formerly Myron Sta. Ana Training & Consultancy Services)

The Leader in EnterTrainment and Development

Basic Leadership and Management Training in the Philippines

Basic Leadership and Management Training in the Philippines

Basic Leadership and Management Training in the Philippines

BE A TOTAL PACKAGE LEADER: A BASIC LEADERSHIP AND MANAGEMENT TRAINING IN THE PHILIPPINES

PROGRAM GOAL:

To prepare new supervisors and potential leaders for the challenging yet exciting task of being a leader and a manager.

PROGRAM OBJECTIVES:

By the end of this learning session, the participants should have been able to:

  • Know about what and who a supervisor is and what one does thoroughly
  • Transition from being a rank-and-file or a co-worker to being a supervisor with ease
  • Diagnose and build a team equipped to become effective and results-oriented
  • Master and apply the four basic functions of management with high regard to business results, quality, and relationships
  • Exhibit good manners and the right conduct as a leader while showing efficiency in managing self, others, and priorities.

PROGRAM HIGHLIGHTS:

 Module 1: Supervisor 101

  • Defining a supervisor
  • Duties and responsibilities of a supervisor
    • To self
    • To subordinates
    • To fellow supervisors
    • To management
    • To client
    • To customers
  • Good Manager | Bad Manager

Module 2: Transitioning from a Co-Worker to a Supervisor

  • Paradigm shift
  • Setting expectations and building connections
  • Balancing relationships and work
    • Discouraging favoritism

Module 3: Diagnosing and Building a Powerful Team

  • Diagnosing a team and studying their dynamics
    • Observation
    • Individual Discussion
    • Group Discussion
    • Management Consultation
    • Previous Supervisor Discussion
  • The stages of team development and their relation to team building
  • Winning Staff Over: Gaining people’s trust, earning respect, and building credibility

Module 4: The Allen Management Wheel and the Four Management Functions

Module 5: Planning (Operational)

  • Where are we now? Environmental Scanning
  • Where will we be? Forecasting (Planning Premises)
  • Where do we want to be and how do we get there? Establishing Direction: Developing SMARTER goals, objectives, and strategies
  • What are we going to do? Action Planning and Contingency Planning
  • Problem Solving and Decision making
  • Developing policies, procedures, and processes (Derivative Planning)
  • How do we measure our progress? Plan Appraisal and Follow-thru

Module 6: Organizing

  • Aligning Goals
    • Organization
    • Department
    • Individual
  • Identification, Organization,
  • Tasking
    • Five As of Giving Instructions or Assigning Taks (Assignment, Authority, Accountability, Amplitude, Allocation)
  • Delegating
    • Specialization
    • Generalization
  • Communication Structure
    • Reporting relationships/Interdependence
    • Communication Method

Module 7: Leading

  • Leadership Style
    • Communication Styles
    • Learning Styles
    • Personality Differences
    • Cultural Diversity
  • Motivating
    • Counseling
    • Positive Reinforcement
      • Rewards and Recognition
  • Inspiration
    • Role-modeling
  • Communicating
    • Assertiveness
      • Positive Scripting
      • Request not Demand, Suggest not Command
    • Sensitivity
  • Conflict Resolution
  • Employee Growth and Development
  • Basic Change Management

Module 8: Controlling

  • Developing standards or setting goals
  • Performance Management:
    • Measuring performance
    • Evaluating performance
    • Correcting performance
      • Coaching using the R.E.S.U.L.T.S™ methodology

Module 9: Self and Priorities Management

Module 10: Leadership Etiquette

Phone: (Globe) (02) 919-2734 | (PLDT) (02) 260-5081
Mobile: (Globe) 0936-988-6199 | (Sun) 0933-232-6149
Unit A2, Block 8, Lot 8, Buenmar Avenue, Phase 4
Greenland Executive Village, Brgy San Juan, Cainta, Rizal 1900